Key Account Manager, Mid-Market

U Mobile Sdn Bhd; Malacca City; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Comprehensive medical, dental, optical

Insurance benefits

Flexi working hours arrangements

Staff line & device subsidy

Smart casual attire

Parental care leave

Convenient location with public tran­s

Job summary

U Mobile Sdn Bhd is seeking a results-driven Key Account Manager (Mid-Market) in Malaysia to lead relationships with strategic telecom clients and drive revenue growth. You will be the primary contact, ensuring client satisfaction and identifying upsell opportunities.

You will collaborate with sales, technical, and support teams to tailor solutions, onboard new logos, and monitor account performance while staying abreast of industry trends.

Qualifications

• Diploma/Higher Diploma required; Bachelor’s preferred in Business/Communications.
• Proven account management experience in telecom or tech industries.
• Excellent communication, negotiation and presentation skills.
• Proficient in CRM tools and Microsoft Office.
• Able to manage multiple accounts and priorities.

Responsibilities

• Develop and maintain strong, long-term relationships with telecom clients.
• Understand client needs and tailor telecom solutions to meet business objectives.
• Negotiate contracts and close agreements to maximize profitability.
• Collaborate with internal teams (sales, technical, customer support) to ensure seamless service delivery.
• Monitor account performance and proactively address issues or concerns.
• Stay updated on telecom industry trends, products, and competitive landscape.
• Identify growth opportunities within existing and new accounts and support new business development.
• Prepare regular reports on account status, forecasts, and client feedback.

Skills

Account management

Telecom knowledge

CRM expertise

Negotiation

Presentation skills

Multi-account management

Education

Diploma or Higher Diploma; Bachelor’s preferred

Tools

CRM software

Microsoft Office

Job description

Key Account Manager, Mid-Market

Life at U Mobile
We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.
At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization!
#UnbeatableCareerAwaits
Top Reasons To Join Us!

• Awarded For
  • Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
  • Bronze Winner in Cross-Generational Workforce Engagement (2024)
  • Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Role

We’re looking for a results-driven Account Manager to manage and grow relationships with key clients in selected industry in Malaysia. You’ll be the primary point of contact for customers, ensuring satisfaction, identifying upsell opportunities, and driving revenue growth through strategic account management. You are also required to on board new customer / logo for the organization.

The Day-To-Day Activities

• Develop and maintain strong, long-term relationships with telecom clients
• Understand client needs and tailor telecom solutions to meet business objectives
• Negotiate contracts and close agreements to maximize profitability
• Collaborate with internal teams (sales, technical, customer support) to ensure seamless service delivery
• Monitor account performance and proactively address issues or concerns
• Stay updated on telecom industry trends, products, and competitive landscape
• Identify growth opportunities within existing and new accounts and support new business development
• Prepare regular reports on account status, forecasts, and client feedback

About You

• Minimum Diploma or Higher Diploma, preferably Bachelor’s degree in Business, Communications, or a related field.
• Proven experience in account management, preferably in telecommunication or tech related industries.
• Added advantage – Strong understanding of telecom services (e.g., mobile, broadband, enterprise solutions)
• Excellent communication, negotiation, and presentation skills
• Ability to manage multiple accounts and prioritize effectively
• Proficiency in CRM tools and Microsoft Office Suite
• Strategic thinker with a customer-first mindset
• Strong analytical and problem-solving skills
• Experience working with enterprise clients or government accounts
• Positive and energetic personality