Strategic Mid-Market Key Account Manager

U Mobile Sdn Bhd; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Optical benefits

Insurance coverage

Flexible work hours

Device subsidy

Smart casual attire

Parental leave

Public transport access

Employee discounts

Job summary

U Mobile Sdn Bhd in Kuala Lumpur is seeking a results-driven Key Account Manager to manage and grow relationships with key clients across Malaysia. You will be responsible for managing existing accounts, identifying new business opportunities, and onboarding new customers to drive revenue growth for the organization.

You will be the primary point of contact for customers, building strong relationships, understanding their business needs, ensuring customer satisfaction and identifying upselling

Qualifications

• Diploma or higher in business, marketing or related field is required.
• Experience in account management or sales in telecom/tech is preferred.
• Ability to develop and maintain long-term client relationships.

Responsibilities

• Develop and maintain strong, long-term relationships with existing and potential customers.
• Manage and grow assigned accounts to achieve revenue and growth targets.
• Identify and onboard new customers/logos within the market.
• Understand client needs and recommend telecom and digital solutions.
• Identify upselling and cross-selling opportunities within accounts.
• Develop and execute account strategies to maximize value and revenue.
• Negotiate contracts and close agreements to maximize revenue and profitability.
• Collaborate with internal teams to ensure seamless delivery and experience.
• Monitor account performance and address issues proactively.
• Stay updated on telecom trends and competitive landscape.

Skills

Account management

Sales

Communication

Negotiation

CRM

Presentation

Multi-account management

Analytical thinking

Education

Diploma or higher, preferably Bachelor's degree

Tools

CRM tools

Microsoft Office

Job description

U Mobile Sdn Bhd in Kuala Lumpur is seeking a results-driven Key Account Manager to manage and grow relationships with key clients across Malaysia. You will be responsible for managing existing accounts, identifying new business opportunities, and onboarding new customers to drive revenue growth for the organization.

You will be the primary point of contact for customers, building strong relationships, understanding their business needs, ensuring customer satisfaction and identifying upselling