Key Account Manager, Mid-Market

U Mobile Sdn Bhd; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Optical benefits

Insurance coverage

Flexible work hours

Device subsidy

Smart casual attire

Parental leave

Public transport access

Employee discounts

Job summary

U Mobile Sdn Bhd in Kuala Lumpur is seeking a results-driven Key Account Manager to manage and grow relationships with key clients across Malaysia. You will be responsible for managing existing accounts, identifying new business opportunities, and onboarding new customers to drive revenue growth for the organization.

You will be the primary point of contact for customers, building strong relationships, understanding their business needs, ensuring customer satisfaction and identifying upselling

Qualifications

• Diploma or higher in business, marketing or related field is required.
• Experience in account management or sales in telecom/tech is preferred.
• Ability to develop and maintain long-term client relationships.

Responsibilities

• Develop and maintain strong, long-term relationships with existing and potential customers.
• Manage and grow assigned accounts to achieve revenue and growth targets.
• Identify and onboard new customers/logos within the market.
• Understand client needs and recommend telecom and digital solutions.
• Identify upselling and cross-selling opportunities within accounts.
• Develop and execute account strategies to maximize value and revenue.
• Negotiate contracts and close agreements to maximize revenue and profitability.
• Collaborate with internal teams to ensure seamless delivery and experience.
• Monitor account performance and address issues proactively.
• Stay updated on telecom trends and competitive landscape.

Skills

Account management

Sales

Communication

Negotiation

CRM

Presentation

Multi-account management

Analytical thinking

Education

Diploma or higher, preferably Bachelor's degree

Tools

CRM tools

Microsoft Office

Job description

Closing Date : 29/10/2026

Key Account Manager, Mid-Market

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!

• Awarded For
  • Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
  • Bronze Winner in Cross-Generational Workforce Engagement (2024)
  • Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Job summary

We’re looking for a results-driven Account Manager to manage and grow relationships with key clients across selected industries in Malaysia. You will be responsible for managing existing accounts, identifying new business opportunities and onboarding new customers to drive revenue growth for the organization.

You will be the primary point of contact for customers, building strong relationships, understanding their business needs, ensuring customer satisfaction and identifying upselling and cross-selling opportunities. You will also be responsible for acquiring new customers and developing new business opportunities within the assigned market.

The Day-To-Day Activities

• Develop and maintain strong, long-term relationships with existing and potential customers
• Manage and grow assigned accounts to achieve revenue and business growth targets
• Identify, prospect and onboard new customers / logos within the assigned industry or market
• Understand client needs and recommend relevant U Mobile telecommunication and digital solutions to meet business objectives
• Identify upselling and cross-selling opportunities within existing accounts
• Develop and execute account strategies to maximize customer value and revenue growth
• Negotiate contracts and close agreements to maximize revenue and profitability
• Collaborate with internal teams (sales, technical, product and customer support) to ensure seamless solution delivery and customer experience
• Monitor account performance and proactively address customer issues or concerns
• Stay updated on telecom industry trends, products, solutions and competitive landscape
• Identify opportunities for business expansion across both existing and new accounts
• Prepare regular reports on account status, sales forecasts, pipeline and client feedback

About You

• Minimum Diploma or Higher Diploma, preferably Bachelor’s degree in Business, Communications, Marketing or a related field
• Proven experience in account management, sales or business development, preferably in the telecommunications, technology or related industries
• Added advantage – Strong understanding of telecom services such as mobile, broadband and enterprise solutions
• Proven ability to acquire new customers / logos and grow existing accounts
• Strong communication, negotiation and presentation skills, with the ability to engage customers and key decision-makers
• Ability to manage multiple accounts, prioritize effectively and work towards sales and revenue targets
• Proficient in CRM tools and Microsoft Office Suite
• Strategic thinker with strong customer focus, commercial acumen, analytical and problem-solving skills
• Positive, energetic and proactive with a strong drive to achieve business results
• Experience working with enterprise clients or government accounts will be an added advantage

#LI-BB1