Key Account Manager, Mid-Market (Central)

U Mobile Sdn Bhd; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Benefits offered by this job

Comprehensive medical, dental, optical

Insurance benefits

Flexi working hours

Staff Line & Device Subsidy

Smart Casual Attire

Job summary

U Mobile Sdn Bhd is seeking a proactive Key Account Manager, Mid-Market (Central) to grow the corporate subscriber base by expanding products and services with business customers. You will manage channel partners by geography and drive revenue while ensuring service quality and partner compliance.

You will handle end-to-end account management, generate leads, forecast device availability, and work closely with enterprise clients to meet targets.

Qualifications

• Diploma or higher diploma; bachelor’s preferred in business, communications, or related field.
• Proven account management experience in telecom/tech industries.
• Strong understanding of telecom services (mobile, broadband, enterprise solutions).
• Excellent communication, negotiation, and presentation skills.
• Ability to manage multiple accounts and prioritize effectively.
• Proficiency in CRM tools and Microsoft Office Suite.
• Strategic thinker with a customer-first mindset and strong analytical skills.
• Experience working with enterprise clients.
• Positive and energetic personality.

Responsibilities

• Account management: service and manage resellers by geographical areas.
• Generate corporate lines registrations and revenue through active enterprise engagement.
• Generate leads through networking and public visibility.
• Ensure reseller compliance with reseller agreements.
• Forecast device availability and manage crises in billing, barring, payments, and service levels.
• Support reseller customers' requests and maintain good customer service.
• Manage enterprise customer expectations in product and services offering.
• Drive revenue from postpaid customers and reduce churn.
• Monitor enterprise customer accounts receivables.

Skills

Account management

Telecom/tech experience

CRM tools

Microsoft Office

Communication skills

Negotiation

Presentation skills

Strategic thinking

Analytical skills

Enterprise clients experience

Multitasking

Positive attitude

Education

Diploma or Bachelor’s degree in Business/Communications

Tools

CRM tools

Microsoft Office Suite

Job description

Key Account Manager, Mid-Market (Central)

** For registered candidates, please login to apply

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!

• Awarded For
• Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
• Bronze Winner in Cross-Generational Workforce Engagement (2024)
• Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Role

To increase the corporate subscriber base by extending the products and services of the company to the business community for revenue earning that contributes to the overall company target and also manage and service all direct customers. Assigned to channel partners based on geography, channel or market, the channel manager is responsible for achieving sales, profitability, and partner recruitment objectives. The assistant manager is to assist the manager with the team in other sales related activites.

The Day-To-Day Activities

1. Account management- service and manage reseller by geographical areas
2. Generate corporate lines registration and revenue through active direct enterprise engagement
3. Generate leads through networking and creating public awareness
4. Ensure reseller compliance with reseller agreement
5. Manage and forecast device availabilityCrisis management on internal - billing issues, barring, payment, service levels, response time
6. Support reseller customers' request -maintain good customer service
7. Manage enterprise customer expectations in our product and services offering
8. Revenue management from postpaid customers and avoid churn cases
9. Monitoring of enterprise customer accounts receivables

About You

• Minimum Diploma or Higher Diploma, preferably Bachelor’s degree in Business, Communications, or a related field.
• Proven experience in account management, preferably in telecommunication or tech related industries.
• Added advantage – Strong understanding of telecom services (e.g., mobile, broadband, enterprise solutions)
• Excellent communication, negotiation, and presentation skills • Ability to manage multiple accounts and prioritize effectively • Proficiency in CRM tools and Microsoft Office Suite
• Strategic thinker with a customer-first mindset • Strong analytical and problem-solving skills
• Experience working with enterprise clients
• Positive and energetic personality

#LI-AM1

What’s Next?

Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.