Strategic Key Account Lead, Telecom Growth

U Mobile; Kuala Lumpur; On-site; MYR 67,000 - 134,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Flexi working hours

Staff discounts

Public transport access

Job summary

U Mobile in Kuala Lumpur is seeking a results-driven Account Manager to manage and grow relationships with key clients across Malaysia. You will be the primary contact, understand client needs, and identify upselling opportunities to drive revenue.

You will onboard new customers, develop account strategies, collaborate with sales, technical and product teams, and stay ahead of telecom industry trends to deliver outstanding service.

Qualifications

• Minimum Diploma or Higher Diploma, preferably Bachelor’s degree in Business, Communications, Marketing or a related field
• Proven experience in account management, sales or business development
• Strong communication, negotiation and presentation skills
• Experience with enterprise clients or government accounts is a plus
• Proficient in CRM tools and Microsoft Office

Responsibilities

• Develop and maintain strong, long-term relationships with existing and potential customers
• Manage and grow assigned accounts to achieve revenue and business growth targets
• Identify, prospect and onboard new customers/logos within the assigned industry or market
• Understand client needs and recommend relevant U Mobile telecommunication and digital solutions to meet business objectives
• Identify upselling and cross-selling opportunities within existing accounts
• Develop and execute account strategies to maximize customer value and revenue growth
• Negotiate contracts and close agreements to maximize revenue and profitability
• Collaborate with internal teams (sales, technical, product and customer support) to ensure seamless solution delivery and customer experience
• Monitor account performance and address customer issues or concerns
• Stay updated on telecom industry trends, products, solutions and competitive landscape
• Identify opportunities for business expansion across both existing and new accounts

Skills

Strong communication skills

Negotiation and presentation

Account management experience

Business development

Customer relationship management

Commercial acumen

Education

Diploma or Higher Diploma

Bachelor’s degree in Business/Communications/Marketing or related field

Tools

CRM software

Microsoft Office

Job description

U Mobile in Kuala Lumpur is seeking a results-driven Account Manager to manage and grow relationships with key clients across Malaysia. You will be the primary contact, understand client needs, and identify upselling opportunities to drive revenue.

You will onboard new customers, develop account strategies, collaborate with sales, technical and product teams, and stay ahead of telecom industry trends to deliver outstanding service.