Strategic Key Accounts Manager – Precision Engineering

Synturn (M) Sdn Bhd; Johor; On-site; MYR 90,000 - 150,000; Full time

Job summary

Synturn (M) Sdn Bhd in Malaysia seeks a seasoned Key Account Manager to lead major customer relationships and drive profitable revenue growth. You will map customer needs to the company’s precision-engineered solutions, coordinate cross-functional teams, and manage RFQ processes from quotation to closure.

The role requires at least 5 years in sales or key account management within precision engineering, plus strong negotiation, communication, and analytical skills.

Qualifications

• Degree or Diploma in Engineering, Business or related discipline.
• Minimum 5 years of relevant experience in sales, or key account management within the precision engineering or manufacturing industry.
• Experience in precision-engineered components manufacturing is preferred.
• Knowledge of CNC machining, cold heading/forging, and related manufacturing processes will be an advantage.
• Demonstrated experience in customer account management is preferred.

Responsibilities

• Manage assigned key accounts and develop strong, long-term relationships with key customer stakeholders.
• Develop and execute strategic account plans to increase customer engagement, satisfaction, sales revenue, and share of wallet.
• Conduct regular customer visits and business reviews to understand expectations, identify opportunities, and strengthen relationships.
• Serve as a key escalation point for customers and coordinate timely resolution of commercial or operational issues.
• Ensure business growth strategies are aligned between the customer and the Company.
• Map the Company’s core technologies, manufacturing capabilities, and solutions against customer requirements.
• Develop account plans to increase sales penetration and profitable revenue growth.
• Interface between customers and internal stakeholders for seamless project coordination across functions.
• Conduct gap analysis and action recommendations to improve competitiveness and win rate.
• Manage all phases of RFQ management, quotation, commercial negotiation and sales closure.
• Maintain a strong pipeline of opportunities to support growth objectives.
• Review RFQ performance, quotation competitiveness, pipeline status, and win/loss trends.
• Conduct post-mortem reviews for significant lost opportunities and drive improvement actions.

Skills

Key account management

Customer relationship

Negotiation

Communication

Presentation

Interpersonal skills

Analytical thinking

Problem-solving

Excel

PowerPoint

Word

Education

Degree or Diploma in Engineering, Business

Tools

Microsoft Excel

PowerPoint

Word

Job description

Synturn (M) Sdn Bhd in Malaysia seeks a seasoned Key Account Manager to lead major customer relationships and drive profitable revenue growth. You will map customer needs to the company’s precision-engineered solutions, coordinate cross-functional teams, and manage RFQ processes from quotation to closure.

The role requires at least 5 years in sales or key account management within precision engineering, plus strong negotiation, communication, and analytical skills.