Sales Account Manager

Synturn (M) Sdn Bhd; Johor; On-site; MYR 90,000 - 150,000; Full time

Job summary

Synturn (M) Sdn Bhd in Malaysia seeks a seasoned Key Account Manager to lead major customer relationships and drive profitable revenue growth. You will map customer needs to the company’s precision-engineered solutions, coordinate cross-functional teams, and manage RFQ processes from quotation to closure.

The role requires at least 5 years in sales or key account management within precision engineering, plus strong negotiation, communication, and analytical skills.

Qualifications

• Degree or Diploma in Engineering, Business or related discipline.
• Minimum 5 years of relevant experience in sales, or key account management within the precision engineering or manufacturing industry.
• Experience in precision-engineered components manufacturing is preferred.
• Knowledge of CNC machining, cold heading/forging, and related manufacturing processes will be an advantage.
• Demonstrated experience in customer account management is preferred.

Responsibilities

• Manage assigned key accounts and develop strong, long-term relationships with key customer stakeholders.
• Develop and execute strategic account plans to increase customer engagement, satisfaction, sales revenue, and share of wallet.
• Conduct regular customer visits and business reviews to understand expectations, identify opportunities, and strengthen relationships.
• Serve as a key escalation point for customers and coordinate timely resolution of commercial or operational issues.
• Ensure business growth strategies are aligned between the customer and the Company.
• Map the Company’s core technologies, manufacturing capabilities, and solutions against customer requirements.
• Develop account plans to increase sales penetration and profitable revenue growth.
• Interface between customers and internal stakeholders for seamless project coordination across functions.
• Conduct gap analysis and action recommendations to improve competitiveness and win rate.
• Manage all phases of RFQ management, quotation, commercial negotiation and sales closure.
• Maintain a strong pipeline of opportunities to support growth objectives.
• Review RFQ performance, quotation competitiveness, pipeline status, and win/loss trends.
• Conduct post-mortem reviews for significant lost opportunities and drive improvement actions.

Skills

Key account management

Customer relationship

Negotiation

Communication

Presentation

Interpersonal skills

Analytical thinking

Problem-solving

Excel

PowerPoint

Word

Education

Degree or Diploma in Engineering, Business

Tools

Microsoft Excel

PowerPoint

Word

Job description

1. Key Account Management & Customer Relationship

Manage assigned key accounts and develop strong, long-term relationships with key customer stakeholders.

Develop and execute strategic account plans to increase customer engagement, satisfaction, sales revenue, and share of wallet.

Conduct regular customer visits and business reviews to understand expectations, identify opportunities, and strengthen relationships.

Serve as a key escalation point for customers and coordinate timely resolution of commercial or operational issues.

Ensure business growth strategies are aligned between the customer and the Company.

2. Account Planning

Map the Company’s core technologies, manufacturing capabilities, and solutions against current and future customer requirements.

Develop account plans to increase sales penetration, win new programs, and achieve profitable revenue growth.

Interface between customers and internal stakeholders (e.g. NPI, PM, technical, operations, quality) for effective communication and seamless project coordination and management across all functions.

Conduct gap analysis and recommend actions to improve the Company’s competitiveness and opportunity win rate.

3. RFQ Management & Quotation

Manage all phases of RFQ management, quotation, commercial negotiation and sales closure

Maintain a strong pipeline of opportunities to support short-, medium-, and long-term growth objectives.

Regularly review RFQ performance, quotation competitiveness, pipeline status, and win/loss trends.

Conduct post-mortem reviews for significant lost opportunities and drive improvement actions to increase future win rates.

Qualifications & Experience

Degree or Diploma in Engineering, Business, or a related discipline.

Minimum 5 years of relevant experience in sales, or key account management within the precision engineering or manufacturing industry.

Experience in precision-engineered components manufacturing is preferred.

Knowledge of CNC machining, cold heading/forging, and related manufacturing processes will be an advantage.

Demonstrated experience in customer account management is preferred.

Strong key account management and customer relationship skills.

Commercially driven with a strong “quote-to-win” and growth mindset.

Good negotiation, communication, presentation, and interpersonal skills.

Strong analytical and problem-solving capabilities.

Proficient in Microsoft Excel, PowerPoint, and Word.

Good command of written and spoken English and Chinese.

Synturn (M) Sdn Bhd is part of the Spindex Industries Limited, establised in 1981, Spindex Industries Limited is a highly integrated solution provider of precision-machined components and assemblies with strategic manufacturing locations in Singapore, Malaysia, China and Vietnam. We specialize in bar-machining work from 0.4 to 50mm in diameters.

Synturn (M) Sdn Bhd is part of the Spindex Industries Limited, establised in 1981, Spindex Industries Limited is a highly integrated solution provider of precision-machined components and assemblies with strategic manufacturing locations in Singapore, Malaysia, China and Vietnam. We specialize in bar-machining work from 0.4 to 50mm in diameters.