Strategic Client Programs Lead

Fastrain; Seberang Perai; On-site; MYR 50,000 - 80,000; Full time

Job summary

Fastrain in Penang seeks a Customer Account Manager to coordinate internal activities and align Fastrain's services with customer requirements.

You will lead cross-functional teams from engineering to finance, manage several projects concurrently, monitor progress, and conduct quarterly business reviews to drive revenue growth while ensuring total customer satisfaction.

The role requires a degree with at least three years in corporate account management and strong Excel/Word skills.

Qualifications

• Degree with a minimum of 3 years of relevant experience in corporate account management.
• Strong planning, management, and time management skills.
• Ability to manage multiple projects simultaneously.
• Thorough understanding of the application development lifecycle.
• Able to work effectively with individuals at all levels.
• Proficient in Microsoft Excel and Microsoft Word.

Responsibilities

• Coordinate internal activities to meet customer requirements.
• Manage multiple projects from development to production and handle crises.
• Advocate for customer needs within Fastrain and translate into action to meet satisfaction goals.
• Lead cross-functional teams across engineering, manufacturing, supply chain, costing, finance, and legal.
• Drive revenue growth and manage customer P&L with manufacturing and engineering teams.
• Coordinate customer visits and audits when necessary.
• Prepare and present quarterly cost and business reviews.

Skills

Project management

Cross-functional coordination

Client communication

Time management

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

Job description

Fastrain in Penang seeks a Customer Account Manager to coordinate internal activities and align Fastrain's services with customer requirements.

You will lead cross-functional teams from engineering to finance, manage several projects concurrently, monitor progress, and conduct quarterly business reviews to drive revenue growth while ensuring total customer satisfaction.

The role requires a degree with at least three years in corporate account management and strong Excel/Word skills.