Senior Customer Account Manager – Logistics & Manufacturing

Agensi Pekerjaan Talent Recruit Sdn. Bhd.; Seberang Perai; Sur place; MYR 70 000 - 90 000; Plein temps

Résumé du poste

Agensi Pekerjaan Talent Recruit Sdn. Bhd. is seeking a Customer Account Manager in Penang to act as the primary contact with existing customers and coordinate with internal teams to deliver on requirements.

The role includes preparing budgets, handling pricing for new products, managing orders, and driving process improvements within a logistics/manufacturing context. The ideal candidate will have at least 5 years of relevant experience, a Bachelor’s degree, and strong leadership and

Qualifications

• Bachelor's degree in any field.
• Min 5 years of experience in sales, management, customer service, finance, admin, or manufacturing operations.
• Leadership that is goal-oriented and organized.
• Comfortable in leadership and team-player roles.
• Strong interpersonal and cross-level communication skills.
• Knowledge in SAP/Oracle is an advantage.
• Proficient in Word, Excel, PowerPoint, and Power BI.
• Lean and Kaizen practitioner mindset.

Responsabilités

• Act as the key contact to maintain strong relationships with existing customers.
• Interact with clients daily and translate needs into deliverables for internal teams.
• Collaborate with cross-functional departments to meet customer requirements.
• Oversee administrative functions of the Client Management team.
• Prepare annual budget forecasts for management review.
• Coordinate with executives and stakeholders to align goals and drive improvements.
• Manage customer feedback, inquiries, and complaints with timely follow-up.
• Prepare pricing for new products and quarterly needs; ensure system pricing accuracy for billing.
• Manage order taking/processing; advise on delivery schedules and product availability.
• Ensure ECO implementation with relevant teams; coordinate new customer projects.
• Participate in internal process improvement and project testing with IT.
• Determine pricing for quarterly RFQ submissions and new products.
• Identify efficient reporting formats and methods for accuracy.

Connaissances

Leadership

Interpersonal skills

Communication

Lean & Kaizen practitioner

Formation

Bachelor's degree in any fields

Outils

SAP

Oracle

Power BI

Word

Excel

PowerPoint

Description du poste

Agensi Pekerjaan Talent Recruit Sdn. Bhd. is seeking a Customer Account Manager in Penang to act as the primary contact with existing customers and coordinate with internal teams to deliver on requirements.

The role includes preparing budgets, handling pricing for new products, managing orders, and driving process improvements within a logistics/manufacturing context. The ideal candidate will have at least 5 years of relevant experience, a Bachelor’s degree, and strong leadership and