Global Account Manager

Russell Tobin; Bayan Lepas; On-site; MYR 180,000 - 280,000; Full time

Job summary

Russell Tobin is seeking a Global Account Manager to manage strategic relationships with a key customer across Malaysia and Thailand. You will serve as the primary commercial interface between the customer and internal teams, ensuring alignment across sales, operations, and service delivery to drive revenue growth.

You will lead multi-site account growth, coordinate with operations, finance, engineering and logistics, and guide proposals from RFQ through delivery.

Qualifications

• Account management experience across multi-site accounts.
• Strong communication and negotiation abilities.
• Experience coordinating cross-functional teams (sales, operations, finance, engineering, logistics).
• BA/BS in business, engineering or related field.

Responsibilities

• Act as the primary point of contact for the assigned key account, building strong customer relationships and maintaining high levels of customer satisfaction.
• Support management in developing account growth strategies and lead commercial discussions for multi-site customer projects.
• Coordinate with internal teams, including operations, finance, engineering, and logistics, to resolve customer issues and ensure timely and effective delivery of solutions.
• Manage customer RFQs by coordinating pricing inputs, cost analysis, and quotation preparation to deliver accurate and competitive proposals.
• Work closely with the key customer to understand business needs, identify new opportunities, and support continuous improvement initiatives that enhance customer value.
• Monitor account performance, track customer requirements, and proactively identify and mitigate risks to support long-term business growth.
• Lead cross-functional collaboration across different business units to ensure smooth execution of customer programs and projects.
• Perform other account management and business support duties as assigned by management.

Skills

Account Management

Leadership

Negotiation

Cross-functional Collaboration

Communication Skills

Strategic Planning

Education

Bachelor's degree in Business Studies or Business Administration or equivalent (BA/BSc/BEng)

Tools

Microsoft Office

Job description

The Global Account Manager will be responsible for managing and growing strategic relationships with a key customer operating across multiple sites in Malaysia and Thailand. This role serves as the primary commercial interface between the customer and internal cross-functional teams across multiple business units, ensuring strong alignment in sales, operations, and service delivery. The objective is to drive revenue growth, enhance customer satisfaction, and build long-term strategic partnership.

Roles And Responsibilities:

• Act as the primary point of contact for the assigned key account, building strong customer relationships and maintaining high levels of customer satisfaction.
• Support management in developing account growth strategies and lead commercial discussions for multi-site customer projects.
• Coordinate with internal teams, including operations, finance, engineering, and logistics, to resolve customer issues and ensure timely and effective delivery of solutions.
• Manage customer RFQs by coordinating pricing inputs, cost analysis, and quotation preparation to deliver accurate and competitive proposals.
• Work closely with the key customer to understand business needs, identify new opportunities, and support continuous improvement initiatives that enhance customer value.
• Monitor account performance, track customer requirements, and proactively identify and mitigate risks to support long-term business growth.
• Lead cross-functional collaboration across different business units to ensure smooth execution of customer programs and projects.
• Perform other account management and business support duties as assigned by management.

Skills:

• Proficient in Microsoft Office applications and general computer usage.
• Strong presentation, verbal and written communication skills with excellent interpersonal effectiveness.
• Proven ability to lead, influence, motivate, and negotiate with stakeholders across multiple levels of the organization.
• Able to work independently with minimal supervision, manage pressure effectively, and meet deadlines.
• Strong team player with adaptability and flexibility in a dynamic and changing business environment.
• Highly organized, detail-oriented, and capable of handling multiple priorities with strong analytical thinking.
• Relevant experience in Account Management, Program Management, Customer Management, or related fields.

BA in Business Studies or BA in Business Administration or equivalent BSc. Or BEng in any Engineering Studies