Client Account Specialist

Rangers; Kuala Lumpur; On-site; MYR 40,000 - 70,000; Full time

Job summary

Rangers in Malaysia seeks a Client Account Specialist to manage key client accounts, build strong relationships, and drive revenue through effective account management and business development. You will resolve client issues, communicate with internal teams, and support growth initiatives.

Qualifications include at least 2 years in key account management, strong English communication, and willingness to travel with own transport. Mandarin is a plus. On-site weekends may be required.

Qualifications

• Minimum 2 years of key account management experience.
• Strong verbal and written English; Bahasa Malaysia; Mandarin advantageous.
• Willingness to travel and own transport; on-site weekends.
• Ability to handle multiple projects in a fast-paced environment.
• Excellent presentation and interpersonal skills.
• Able to work independently with minimal supervision.

Responsibilities

• Address, manage and resolve key clients’ issues across ongoing and future projects.
• Proactively manage risks and expectations to maintain service quality.
• Act as the main point of contact between key clients and internal teams (supervisors and part timers).
• Generate new sales and leads to build long-lasting client relationships.
• Prepare quotations based on clients’ needs and requirements.
• Prepare regular progress and forecast reports for stakeholders using key account metrics.

Skills

Key account management

Client relationship skills

English communication

Bahasa Malaysia

Mandarin

Job description

Join us as Client Account Specialist where you will manage and grow key client accounts by building strong relationships, ensuring client satisfaction, and driving revenue and profitability through effective account management, issue resolution, and business development.

• Address, manage, and resolve key clients’ issues across ongoing and future projects.
• Proactively manage risks and expectations to maintain service quality.
• Acting as the main point of contact between key clients and internal teams (supervisors and part timers).

2. Business Development

• Play an integral part in generating new sales and leads that will turn into long-lasting growing relationships.
• Developing a thorough understanding of key clients' needs and requirements and preparing a quotation based on their needs
• Identify potential prospects and increase the company's growth and revenues in the market.
• Developing and sustaining solid relationships with key clients that generate high revenue and profits for the company.
• Responsible for managing and monitoring company's margins and optimizing the profits through effective strategies.
• Prepare quotations based on a thorough understanding of clients’ needs and requirements.

4. Reporting & Forecasting

• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.

Education & Qualifications:

• Minimum of 2 years of Key Account management experience or relevant is preferred
• Good verbal and written communication in English, Bahasa Malaysia and Mandarin (added advantage) to communicate with partners and customers.
• Must be willing to travel and possess own transport for work-related activities. Occasionally be on-site during weekends.
• Ability to exercise initiative, judgments, and prioritize workload as well as capacity for teamwork in a pressured and fast-moving, busy environment with multiple projects running concurrently.
• Strong interpersonal and communications skills with excellent presentation skills.
• Able to work independently and minimum supervision.
• Solution-focused, a positive mindset, results-oriented, creative, fast learner, and team player.

Knowledge & Skills:

• Strong key account and client relationship management skills
• Ability to drive revenue, manage margins, and negotiate effectively
• Skilled in issue resolution and cross-functional coordination
• Experience in account planning, forecasting, and reporting
• Strong communication, analytical, and organizational skills