Client Account Specialist

Rangers SW Sdn. Bhd.; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Rangers SW Sdn. Bhd. in Kuala Lumpur, Malaysia, seeks a Client Account Specialist to manage and grow key client accounts.

You will build strong client relationships, ensure satisfaction, and drive revenue and profitability through effective account management, issue resolution, and business development. You will address client issues across ongoing and future projects, proactively manage risks, and act as the main contact between clients and internal teams.

Qualifications

• Minimum of 2 years of Key Account management experience or relevant is preferred
• Good verbal and written communication in English, Bahasa Malaysia and Mandarin (added advantage)
• Must be willing to travel and possess own transport for work-related activities
• Occasionally be on-site during weekends
• Ability to exercise initiative, judgments, and prioritize workload in a fast-moving environment
• Strong interpersonal and communications skills with excellent presentation skills
• Able to work independently with minimum supervision
• Solution-focused, positive mindset, results-oriented, creative, fast learner, and team player

Responsibilities

• Join us to manage and grow key client accounts by building strong relationships, ensuring client satisfaction, and driving revenue and profitability through effective account management
• Address, manage, and resolve key clients’ issues across ongoing and future projects
• Proactively manage risks and expectations to maintain service quality
• Act as the main point of contact between key clients and internal teams
• Play an integral part in generating new sales and leads
• Prepare quotations based on clients’ needs
• Identify potential prospects and increase company growth and revenues
• Develop and sustain solid relationships with key clients to generate revenue and profits
• Manage and monitor company margins and optimize profits
• Prepare regular reports of progress and forecasts using key account metrics

Skills

Key account management

Client relationship management

Revenue growth

Negotiation

Issue resolution

Cross-functional coordination

Forecasting

Reporting

Communication

Analytical

Organizational

Presentation skills

Job description

Join us as Client Account Specialist where you will manage and grow key client accounts by building strong relationships, ensuring client satisfaction, and driving revenue and profitability through effective account management, issue resolution, and business development.

Address, manage, and resolve key clients’ issues across ongoing and future projects.

Proactively manage risks and expectations to maintain service quality.

Acting as the main point of contact between key clients and internal teams (supervisors and part timers).

2. Business Development

Play an integral part in generating new sales and leads that will turn into long-lasting growing relationships.

Developing a thorough understanding of key clients' needs and requirements and preparing a quotation based on their needs

Identify potential prospects and increase the company's growth and revenues in the market.

Developing and sustaining solid relationships with key clients that generate high revenue and profits for the company.

Responsible for managing and monitoring company's margins and optimizing the profits through effective strategies.

Prepare quotations based on a thorough understanding of clients’ needs and requirements.

4. Reporting & Forecasting

Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.

Education & Qualifications:

Minimum of 2 years of Key Account management experience or relevant is preferred

Good verbal and written communication in English, Bahasa Malaysia and Mandarin (added advantage) to communicate with partners and customers.

Must be willing to travel and possess own transport for work-related activities. Occasionally be on-site during weekends.

Ability to exercise initiative, judgments, and prioritize workload as well as capacity for teamwork in a pressured and fast-moving, busy environment with multiple projects running concurrently.

Strong interpersonal and communications skills with excellent presentation skills.

Able to work independently and minimum supervision.

Solution-focused, a positive mindset, results-oriented, creative, fast learner, and team player.

Knowledge & Skills:

Strong key account and client relationship management skills

Ability to drive revenue, manage margins, and negotiate effectively

Skilled in issue resolution and cross-functional coordination

Experience in account planning, forecasting, and reporting

Strong communication, analytical, and organizational skills