Director of Strategic Client Success

Aisling Group; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

A marketing services firm based in Kuala Lumpur is seeking a client account manager to oversee client relationships, lead governance meetings, and drive account growth. The ideal candidate will have at least 10 years of marketing experience, including at least 3 years in project or change management within B2B software marketing. Strong communication skills and a strategic mindset are essential for this role, which involves managing a motivated team and contributing to company-wide initiatives.

Qualifications

• Minimum 10 years of working experience in Marketing.
• 3+ years of experience in program, change management, or project management.
• Prior experience in B2B software marketing is highly desirable.

Responsibilities

• Nurture relationships with client stakeholders through effective communication.
• Lead client governance meetings with operational updates.
• Support the overall strategy of account growth and expansion.
• Manage a team of talented resources focusing on growth and wellbeing.

Skills

Communication skills

Project management

Change management

Strategic thinking

Team leadership

Detail orientation

Education

Bachelor's degree in Business, Marketing, Engineering, Computer Science, Mathematics or related field

Job description

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

· Responsible and accountable for thestability of client accounts by nurturing the relationship with clientstakeholders through effective communication and delivery of superior marketingservices and results.

· Lead on the client governancemeetings with the right mix of operational updates, alignment check-ins andexchange of ideas and advisory.

· Supports and contributes to theoverall strategy of account growth and expansion.

· Act as the people manager of a teamof talented and highly motivated resources, caring for their growth, wellbeing,and job satisfaction.

· Contribute as a member of theleadership team on company-wide initiatives.

Job Requirements:

· Bachelor's degree in Business,Marketing, Engineering, Computer Science, Mathematics or related field.

· Minimum 10 years of workingexperience in Marketing.

· 3+ years of experience in program,change management, or project management within a fast-paced metrics drivenenvironment.

· Prior experience in B2B softwaremarketing is highly desirable.

· Experience with project management,process or operations improvement.

· Self-starter, strong drive, bias foraction and result-oriented with the ability to influence others at both peerand leader level.

· History of cross-functionalpartnership, teamwork and willingness to roll up one's sleeves to get the jobdone.

· Detail orientation with ademonstrated ability to self-motivate and follow-through on projects.

· Demonstrated ability to thrive inambiguous environments.

· Strong communication skills:Impeccable written and oral communication credentials, and ability to translatedata into information and storytelling that influences stakeholders andbusiness strategy.