Account Manager (Penang)

Pos Malaysia Berhad; Penang; On-site; MYR 60,000 - 90,000; Full time

Job summary

Pos Malaysia Berhad is seeking an Account Manager in Penang to grow client portfolios through upselling, cross-selling, and expanding services within the logistics and courier sector.

You will maintain strong client relationships, coordinate with internal teams, and drive revenue growth by identifying opportunities and delivering tailored solutions.

Qualifications

• Minimum of 3 years of experience in sales, account management, or a similar role.
• Strong understanding of CRM and sales techniques.
• Excellent communication and interpersonal skills.
• Ability to collaborate across teams in a fast-paced environment.
• Customer-first mentality with a genuine passion for service.
• Experience in logistics or courier industries is a plus.

Responsibilities

• Identify and pursue opportunities to upsell, cross-sell, and expand services.
• Ensure client needs are met at every touchpoint with responsive support.
• Track key metrics and adjust strategies based on feedback.
• Build and maintain trust through delivering on promises.
• Develop and maintain a sales pipeline for major customers.
• Produce monthly reports and data analysis.
• Collaborate with customer success, support, and other teams.

Skills

Upselling

Cross-selling

Account management

CRM

Communication

Interpersonal skills

Problem-solving

Collaboration

Customer-first

Job description

Identify and pursue opportunities that will help grow your clients’ accounts, whether through upselling, cross-selling, or expanding existing services.

Ensure your clients’ needs are met at every touchpoint. This requires you to be responsive, solution-oriented, and always striving to make their experience with the company seamless and exceptional.

Regularly track key metrics to ensure the success of your accounts and adjust strategies based on feedback and outcomes.

Build Trust:

Understand your client’s business, challenges, and objectives.

Build genuine connections that make clients feel valued, ensuring they trust you to offer them tailored, thoughtful solutions.

Build and maintain trust, this means following through on promises, setting clear expectations, and meeting them, especially when it comes to delivering products, services, or addressing issues.

One Team:

Work closely with colleagues in customer success, support, and other departments to ensure that your clients receive the best service possible.

Share insights, trends, and customer feedback with internal teams to help improve processes, services, and product offerings.

Propose best solutions to customers based on their business requirements and operational capability.

Develop and maintain sales pipeline to ensure steady revenue generation from existing and new major customers.

Produce monthly reports/data/analysis and attend to any ad hoc duties as required.

Move Fast:

Respond to client inquiries and needs as quickly as possible, demonstrating reliability and responsiveness. This builds client trust and shows them that your concerns are your priority.

Move swiftly to resolve issues or deliver new solutions when opportunities arise.

Anticipate customers’ needs before they are expressed or offer innovative solutions that add more value than initially expected.

Regularly ask for customer feedback and act on it. By demonstrating that you genuinely care about their input, you create a culture of continuous improvement and reinforce trust.

Job Requirements:

Minimum of 3 years of experience in sales, account management, or a similar role, preferably in the logistics or courier industries.

Strong understanding of customer relationship management and sales techniques.

Excellent communication and interpersonal skills, with the ability to build rapport quickly.

Strong problem-solving skills, with the ability to anticipate client needs and act accordingly.

Ability to collaborate across teams and work in a fast-paced, results-driven environment.

A customer-first mentality with a genuine passion for delivering excellent service.

Logistics, Freight & Delivery Services More than 10,000 employees

• Retail, courier and logistic service provider, expanding on e-commerce business
• Widespread of touchpoint networks countrywide
• Dynamic communications, financial services and supply chain solutions provider
• Retail, courier and logistic service provider, expanding on e-commerce business
• Widespread of touchpoint networks countrywide
• Dynamic communications, financial services and supply chain solutions provider