Store Team Lead — Elevate Customer Experience & Store Ops

Crocs, Inc.; Kuala Lumpur; On-site; MYR 18,000 - 24,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Inclusive workplace culture

Job summary

Crocs, Inc. is seeking a dedicated retail teammate in Kuala Lumpur to deliver outstanding service to our consumers and support daily store operations across departments.

You’ll learn product knowledge, manage POS, stock, pricing, and promotions, contribute to visual presentation, protect assets, and help lead the team to improve performance, with a flexible schedule aligned to the Resident persona (in-office expectations vary).

Qualifications

• 2–3 years of total retail experience with a preference for candidates with leadership experience.
• Proven communication skills (written and verbal) to the store team and partners.
• Desire to succeed in a high growth, fast-paced retail environment.
• Flexibility to work nights, weekends, holidays and extended hours.

Responsibilities

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model.
• Coordinate, delegate, prioritize and meet store deadlines with daily activity follow-up.
• Learn and assist in departments including consumer service, product knowledge, placement, and stock room management.
• Support POS system management, stock replenishment, pricing, markdowns, and loyalty promotions.
• Lead by example and collaborate with Store Management to improve KPIs through sales-driven techniques.
• Adhere to Asset Protection policies, including shortage prevention and inventory control.

Skills

Retail experience

Store leadership

Communication skills

Flexibility schedule

Customer service

Job description

Crocs, Inc. is seeking a dedicated retail teammate in Kuala Lumpur to deliver outstanding service to our consumers and support daily store operations across departments.

You’ll learn product knowledge, manage POS, stock, pricing, and promotions, contribute to visual presentation, protect assets, and help lead the team to improve performance, with a flexible schedule aligned to the Resident persona (in-office expectations vary).