Retail Store Supervisor: Lead Team & Service Excellence

Crocs, Inc.; Kuala Lumpur; On-site; MYR 29,000 - 42,000; Full time

Job summary

Crocs, Inc. is seeking a customer-focused retail professional in Kuala Lumpur to deliver outstanding service and support operations across multiple store areas.

You will contribute to a positive team environment, assist in product knowledge, visual presentation, and stock room management, and uphold store KPIs through proactive, sales-driven actions. Evening/weekend availability is required.

Qualifications

• 2–3 years of total retail experience; with a preference for candidates with previous store leadership role
• Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team result
• Proven communication skills (written and verbal) to store team, operations managers, District Managers & corporate partners
• Desire to succeed in a high growth, fast-paced retail environment
• Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential

Responsibilities

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that encourages the sharing of suggestions, ideas and concerns
• Coordinate, delegate, prioritize and meet store deadlines, ensuring follow up on daily activities within the building
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards
• Leads by example and collaborates with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

Skills

Retail experience

Leadership

Communication

Flexibility

POS system

Tools

POS system

Job description

Crocs, Inc. is seeking a customer-focused retail professional in Kuala Lumpur to deliver outstanding service and support operations across multiple store areas.

You will contribute to a positive team environment, assist in product knowledge, visual presentation, and stock room management, and uphold store KPIs through proactive, sales-driven actions. Evening/weekend availability is required.