Retail Sales Team Lead - Elevate Customer Experience

Crocs; Kuala Selangor; On-site; MYR 42,000 - 66,000; Full time

Job summary

Crocs, Inc. is seeking a Sales Team Lead to oversee opening and closing procedures, educate team members on products and promotions, and drive daily sales targets at our Kuala Selangor store.

You will support multiple departments, maintain store standards, and help create a positive, high-performance environment. Ideal candidates have 2–3 years of retail experience with leadership potential, strong communication skills, and a flexible schedule that includes nights, weekends and holidays.

Qualifications

• 2–3 years of total retail experience, with preference for candidates with previous store leadership role.
• Proven leadership abilities, with a passion for challenging, empowering, and driving team results.
• Strong communication skills to interact with store team, operations managers and corporate partners.

Responsibilities

• Deliver outstanding service to our consumers using Crocs service model.
• Educate team on products and promotions and drive daily sales targets.
• Oversee opening/closing procedures and coordinate daily activities in the store.
• Learn and assist in departments including consumer service, product knowledge, visual presentation and stock room management.
• Support daily execution of retail operations (POS, stock replenishment, pricing, markdowns, loyalty programs).
• Lead by example and collaborate with Store Management to improve KPIs.

Skills

Leadership

Customer service

Communication

Job description

Crocs, Inc. is seeking a Sales Team Lead to oversee opening and closing procedures, educate team members on products and promotions, and drive daily sales targets at our Kuala Selangor store.

You will support multiple departments, maintain store standards, and help create a positive, high-performance environment. Ideal candidates have 2–3 years of retail experience with leadership potential, strong communication skills, and a flexible schedule that includes nights, weekends and holidays.