Store Supervisor - Lead Retail Excellence

Samsonite Group APAC & Middle East; George Town; On-site; MYR 78,000 - 112,000; Full time

Job summary

Samsonite is seeking a store leadership professional in Penang, Malaysia to drive productivity, deliver exceptional customer service, and lead a high-performing team on the shop floor.

The role requires 5+ years in retail or service, plus at least 1 year in a leadership position. Strong communication and MS Office skills are essential; flexible scheduling includes nights and weekends.

Qualifications

• 5+ years of experience in retail or service industry.
• 1 year of leadership/management experience.
• Excellent communication with customers and staff.
• Experience in a fast-paced retail environment.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Willingness to work nights, weekends, and holidays.

Responsibilities

• Take ownership and accountability for store and personal productivity.
• Contribute to setting goals and hold the team accountable for productivity standards.
• Lead by example with service behaviours and standards.
• Resolve customer issues in-store and partner with Store Manager as needed.
• Complete daily tasks without compromising service quality.
• Resolve conflicts with team members promptly and productively.
• Inspire the team to meet and exceed performance standards.
• Coach and develop team members; participate in planning to address business issues.

Skills

Leadership

Customer service

Communication

Team leadership

Flexibility

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Samsonite is seeking a store leadership professional in Penang, Malaysia to drive productivity, deliver exceptional customer service, and lead a high-performing team on the shop floor.

The role requires 5+ years in retail or service, plus at least 1 year in a leadership position. Strong communication and MS Office skills are essential; flexible scheduling includes nights and weekends.