Luxury Retail Supervisor: Sales & Training Leader

ACCOLADE IP (M) SDN. BHD.; Kuala Lumpur; On-site; MYR 335,000 - 536,000; Full time

Job summary

Samsonite in Malaysia seeks a motivated Sales Associate to join our fashion and luxury luggage team. You will assist store management, train associates on the TUMI difference, aim to meet sales goals, and build lasting client relationships using the Proximity clienteling app.

The role emphasizes delivering exceptional customer service with deep product knowledge, contributing to KPIs, and supporting visual merchandising and store operations.

Qualifications

• Minimum 3-5 years experience in fashion or luxury brands retail sales.
• Proven sales achievement in fashion or luxury brands.
• Ability to lead by example; strong integrity.
• Excellent leadership, interpersonal and communication skills.
• Fluency in English and other languages.
• Good PC skills such as MS Office and familiarity with retail POS systems.

Responsibilities

• Assist store management with training all associates on the TUMI Difference and TUMI Elite Moments.
• Meet or exceed Sales goal.
• Convey the importance of the TUMI Customer Experience, through the TUMI Selling Ceremony.
• Build client relationships through data capture and outreach, with the Proximity clienteling app.
• Contribute to the attainment of sales goals, and KPI’S
• Demonstrate excellent customer service through emphasis on great product knowledge, welcome, and positive client interaction.
• Maintain an outstanding level of productivity, ensure downtime is used for training, coach, follow up and give feedback.
• Open and close the store in the absence of the manager and assistant manager.
• Maintain appropriate records and receipts for all products sold. Ensure cash registers and money bank-in daily. All paperwork is checked and signed.

Skills

Retail sales

Sales achievement

Leadership

Interpersonal skills

Communication skills

Fluency in English

POS system familiarity

Tools

Retail POS system

Job description

Samsonite in Malaysia seeks a motivated Sales Associate to join our fashion and luxury luggage team. You will assist store management, train associates on the TUMI difference, aim to meet sales goals, and build lasting client relationships using the Proximity clienteling app.

The role emphasizes delivering exceptional customer service with deep product knowledge, contributing to KPIs, and supporting visual merchandising and store operations.