Retail Team Lead - Customer Experience

Samsonite International S.A.; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

Samsonite International S.A. in Kuala Lumpur invites a results-driven retail professional to take ownership of the store and personal productivity, while leading a team and modeling exceptional service.

You will set goals, resolve customer issues, coach colleagues, and ensure daily tasks are completed with strong client service. The role requires 3 years in retail or service, 1 year in a leadership position, excellent communication, and proficiency in MS Excel, Word and Outlook.

Qualifications

• 3 years in retail or service industry
• 1 year experience in a leadership/management position
• Excellent client service and communication skills
• Proficient in MS Excel, Word and Outlook

Responsibilities

• Take ownership, accountability for store and personal productivity
• Contributes to setting goals and holds team accountable for productivity standards
• Provides leadership through role modelling Service behaviors and approach standards
• Ensures customer issues are resolved in the store, and partners with Store Manager as appropriate
• Consistently ensures all daily tasks are completed without negatively impacting service
• Resolve conflicts with team members in a timely and productive manner
• Inspires team to meet and exceed performance standards
• Utilizes all training initiatives to assist in developing the team and provide coaching to other team members

Skills

Leadership

Customer service

Communication

Microsoft Office

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Samsonite International S.A. in Kuala Lumpur invites a results-driven retail professional to take ownership of the store and personal productivity, while leading a team and modeling exceptional service.

You will set goals, resolve customer issues, coach colleagues, and ensure daily tasks are completed with strong client service. The role requires 3 years in retail or service, 1 year in a leadership position, excellent communication, and proficiency in MS Excel, Word and Outlook.