Store Operations Leader - Drive Sales & Customer Experience

Menara Maxis; Kampung Sungai Karang Darat; On-site; MYR 70,000 - 100,000; Full time

Job summary

Menara Maxis is seeking a capable store leader to support the Head of Maxis Center in daily operations and drive sales performance. You will help manage inventory, coaching the team, and ensure exceptional customer experiences across the store.

The role requires a professional qualification and at least 4 years in telecom or retail, with strong English communication and basic Mandarin as a plus. Proficiency in Microsoft Office is essential.

Qualifications

• Professional certificate/diploma/degree or equivalent.
• Minimum 4 years of relevant experience in telecommunications or retail.
• Experience with product demonstrations is a plus.
• Tech-savvy and computer literate.

Responsibilities

• Assist the HoMC in executing plans to meet and exceed store sales and service targets.
• Support daily store operations, including inventory, cash handling, and SOP compliance.
• Assist the HoMC in coaching, motivating, and supervising the store team to foster a high-performance culture.
• Ensure a smooth customer journey by managing traffic flow, store presentation, and addressing customer issues.
• Act as second-in-command and deputise for the HoMC in their absence.
• Monitor and report on store performance metrics to the HoMC.

Skills

Tech savvy

Office software

Excellent communication

Interpersonal skills

Verbal and written English

Education

Professional Certificate / Diploma / Degree

Tools

Microsoft Office Suite

Job description

Menara Maxis is seeking a capable store leader to support the Head of Maxis Center in daily operations and drive sales performance. You will help manage inventory, coaching the team, and ensure exceptional customer experiences across the store.

The role requires a professional qualification and at least 4 years in telecom or retail, with strong English communication and basic Mandarin as a plus. Proficiency in Microsoft Office is essential.