Retail Store Leader - Customer Experience & Performance

Menara Maxis; Ipoh; On-site; MYR 78,000 - 100,000; Full time

Job summary

Maxis Centre at Menara Maxis in Malaysia is seeking a store leader to drive performance and deliver exceptional customer experiences. You will oversee daily operations, coach the team, and implement strategies to boost revenue and satisfaction.

This role requires hands-on leadership, strong communication, and a focus on compliance and continuous improvement. The position emphasizes a customer-first culture, training excellence, and achieving high NPS through effective team management and process

Responsibilities

• Drive store performance to meet and exceed sales and service KPIs by monitoring daily metrics and motivating the team.
• Lead, coach, and develop the store team through regular training sessions and performance reviews.
• Manage store operations including inventory control, cash handling, and compliance checks.
• Execute sales and service strategies by training staff on product demos and upselling techniques.
• Ensure adherence to SOPs, security policies, and audit requirements through daily checklists and briefings.
• Create a customer-centric environment by gathering feedback via surveys and implementing quick fixes.

Job description

Maxis Centre at Menara Maxis in Malaysia is seeking a store leader to drive performance and deliver exceptional customer experiences. You will oversee daily operations, coach the team, and implement strategies to boost revenue and satisfaction.

This role requires hands-on leadership, strong communication, and a focus on compliance and continuous improvement. The position emphasizes a customer-first culture, training excellence, and achieving high NPS through effective team management and process