Retail Store Leader — Customer Experience & Ops

MAXIS Malaysia; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Job summary

Maxis Malaysia is seeking an Executive of Maxis Centre to be the second-in-command at the store, driving operational excellence to deliver an unmatched customer experience at retail.

You will lead store performance by shaping the customer journey, resolving issues swiftly, and promoting a service and performance culture; act as a Maxis ambassador who believes face-to-face interactions create LIKE moments for customers.

Qualifications

• Professional Certificate / Diploma / Degree or its equivalent.
• 4+ years in telecommunications or retail industries preferred.
• Experience in showcasing and conducting product demonstrations preferred.
• Tech savvy and computer literate.

Responsibilities

• Drive operational excellence to deliver an unmatched customer experience at retail.
• Lead store performance, shape the customer journey, resolve issues quickly, and promote service culture.
• Mentor and coach the team to maintain high standards and strong customer service.

Skills

Leadership

Communication

Customer focus

Tech-savvy

Microsoft Office

Education

Diploma / Degree or equivalent

Tools

Microsoft Office

Job description

Maxis Malaysia is seeking an Executive of Maxis Centre to be the second-in-command at the store, driving operational excellence to deliver an unmatched customer experience at retail.

You will lead store performance by shaping the customer journey, resolving issues swiftly, and promoting a service and performance culture; act as a Maxis ambassador who believes face-to-face interactions create LIKE moments for customers.