Store Operations & Customer Experience Lead

MAXIS Malaysia; Malaysia; On-site; MYR 50,000 - 70,000; Full time

Job summary

MAXIS Malaysia is looking for a candidate who can drive operational excellence by enhancing customer journeys. This role includes managing cash and inventory, providing leadership and mentoring to staff, and ensuring compliance with operational standards.

The ideal candidate will possess a relevant diploma or degree, have at least 4 years experience in telecommunications or retail, and excellent communication skills. Proficiency in Microsoft Office is required, and Mandarin speaking is advantageous.

Qualifications

• Minimum 4 years of relevant work experience in telecommunications or retail industries.
• Experience in showcasing and conducting product demonstrations.
• Able to perform under pressure in a challenging environment.

Responsibilities

• Drive operational excellence by creating a conducive customer journey.
• Ensure seamless operations in terms of cash and inventory management.
• Manage in-store customer experience by understanding crowd patterns.

Skills

Customer obsession

Sales passion

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Verbal communication

Written communication

Mandarin speaking

Education

Professional Certificate/Diploma/Degree or equivalent

Job description

MAXIS Malaysia is looking for a candidate who can drive operational excellence by enhancing customer journeys. This role includes managing cash and inventory, providing leadership and mentoring to staff, and ensuring compliance with operational standards.

The ideal candidate will possess a relevant diploma or degree, have at least 4 years experience in telecommunications or retail, and excellent communication skills. Proficiency in Microsoft Office is required, and Mandarin speaking is advantageous.