Deputy Store Manager, Telecom Retail Center

Menara Maxis; Kuantan; On-site; MYR 45,000 - 60,000; Full time

Job summary

Menara Maxis in Kuantan is seeking an Executive of Maxis Retail Centre to support daily store management and drive sales and service performance. You will ensure SOP compliance and deliver an exceptional customer journey.

The role requires a Professional Certificate/Diploma/Degree and at least 4 years in telecom or retail, with strong MS Office skills. Mandarin is a plus, and you thrive under pressure in a collaborative team.

Qualifications

• Professional certificate, diploma, or degree required.
• Min 4 years in telecommunications or retail industries.
• Proficient in Microsoft Office; Mandarin is an added advantage.

Responsibilities

• Assist the HoMC in executing plans to meet and exceed store sales and service targets.
• Support daily store operations, including inventory, cash handling, and SOP compliance.
• Assist the HoMC in coaching, motivating, and supervising the store team to foster a high-performance culture.
• Help ensure a smooth customer journey by managing traffic flow, store presentation, and resolving customer issues.
• Act as the second-in-command and deputise for the HoMC in their absence to ensure continuity of store management.
• Help monitor and report on store performance metrics to the HoMC.

Skills

Customer service

Sales-driven

Communication

MS Office

Education

Bachelor's degree

Diploma/Certificate

Tools

MS Excel

PowerPoint

Job description

Menara Maxis in Kuantan is seeking an Executive of Maxis Retail Centre to support daily store management and drive sales and service performance. You will ensure SOP compliance and deliver an exceptional customer journey.

The role requires a Professional Certificate/Diploma/Degree and at least 4 years in telecom or retail, with strong MS Office skills. Mandarin is a plus, and you thrive under pressure in a collaborative team.