Store Operations & Experience Leader

MAXIS Malaysia; Malaysia; On-site; MYR 67,000 - 89,000; Full time

Job summary

Maxis Malaysia seeks an Executive of Maxis Centre to drive operational excellence in its retail stores and deliver unmatched customer experiences. You will lead a team, ensure efficient store operations, and promote a culture of service and compliance.

With at least 4 years in telecommunications or retail, you will demonstrate strong communication, leadership, and product demonstration skills, while mentoring staff and championing customer-centric service.

Qualifications

• Professional Certificate / Diploma / Degree or its equivalent
• Minimum 4 years in telecommunications or retail industries preferred
• Experience in product demonstrations preferred
• Tech savvy and computer literate
• Proficient in Microsoft Word, Excel and PowerPoint
• Excellent communication, written and interpersonal skills; strong English; Mandarin an added advantage

Responsibilities

• Drive operational excellence to deliver a conducive customer journey and speedy resolutions
• Manage store performance including cash, inventory, floor and in-store merchandising
• Lead, motivate, engage and develop the team to deliver great service and performance
• Schedule staff and manage in-store customer experience based on crowd patterns
• Enforce quality and compliance to standard policies and procedures

Skills

Communication skills

Leadership

Customer service

Retail operations

Microsoft Office

Education

Professional Certificate / Diploma / Degree

Tools

Microsoft Word

Excel

PowerPoint

Job description

Maxis Malaysia seeks an Executive of Maxis Centre to drive operational excellence in its retail stores and deliver unmatched customer experiences. You will lead a team, ensure efficient store operations, and promote a culture of service and compliance.

With at least 4 years in telecommunications or retail, you will demonstrate strong communication, leadership, and product demonstration skills, while mentoring staff and championing customer-centric service.