Store Operations Leader - Elevate Customer Experience

Maxis; West Coast Division; On-site; MYR 40,000 - 60,000; Full time

Job summary

Maxis is seeking an Executive of Maxis Centre in Malaysia to drive operational excellence in retail, focusing on delivering unmatched customer experiences. This role involves managing store operations, developing staff, and ensuring compliance with standards. The ideal candidate will have a Professional Certificate/Diploma/Degree, with over 4 years of experience in telecommunications or retail expected. Proficiency in Microsoft tools and excellent communication skills are essential, along with a passion for customer service.

Qualifications

• Minimum 4 years of experience in telecommunications or retail industries preferred.
• Mandarin-speaking is an added advantage.
• No fraud cases/blacklist history.

Responsibilities

• Drive operational excellence for customer journey.
• Manage store performance and ensure compliance.
• Lead and develop staff through mentoring and coaching.

Skills

Excellent communication skills

Customer obsession

Ability to perform under pressure

Leadership qualities

Tech savvy

Interactive conversations

Education

Professional Certificate / Diploma / Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Maxis is seeking an Executive of Maxis Centre in Malaysia to drive operational excellence in retail, focusing on delivering unmatched customer experiences. This role involves managing store operations, developing staff, and ensuring compliance with standards. The ideal candidate will have a Professional Certificate/Diploma/Degree, with over 4 years of experience in telecommunications or retail expected. Proficiency in Microsoft tools and excellent communication skills are essential, along with a passion for customer service.