Retail Store Manager & Customer Experience Lead

MAXIS Malaysia; Malaysia; On-site; MYR 70,000 - 110,000; Full time

Job summary

Maxis Malaysia is seeking a dynamic Executive of Maxis Centre to drive operational excellence in our retail stores and deliver unmatched customer experiences. You will lead a team, implement effective processes, and champion a culture of service and performance.

The role requires a professional certificate or degree, at least four years in telecom or retail, strong communication skills, and the ability to train and motivate staff; Mandarin is a plus.

Qualifications

• Professional certificate or degree in a related field.
• Minimum 4 years in telecommunications or retail industries.
• Experience in product demonstrations preferred.
• Strong communication, written and spoken English.
• Mandarin language skills an added advantage.
• Tech-literate with proficiency in MS Office.

Responsibilities

• Drive operational excellence by creating a conducive customer journey that leads to speedy and effective resolutions for customers and promoting self-serve.
• Ensure seamless operations in terms of cash, inventory, floor and in-store merchandising management.
• Focus on career growth and development of the staff in terms of ensuring high operational standards by consistently providing support, leadership, mentoring and coaching as a role model.
• To manage in-store customer experience by creating conducive customer journey, understanding crowd pattern, and executing smart scheduling for staff.
• Enforce quality and compliance to standard policies and procedures.

Skills

Tech savvy

Microsoft Office

English communication

Mandarin language advantage

People leadership

Education

Professional Certificate / Diploma / Degree or equivalent

Tools

Microsoft Office

Job description

Maxis Malaysia is seeking a dynamic Executive of Maxis Centre to drive operational excellence in our retail stores and deliver unmatched customer experiences. You will lead a team, implement effective processes, and champion a culture of service and performance.

The role requires a professional certificate or degree, at least four years in telecom or retail, strong communication skills, and the ability to train and motivate staff; Mandarin is a plus.