Retail Store Lead: Ops, Service & Team Coaching

Maxis; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Job summary

Maxis in Kuala Lumpur is seeking a capable Store Manager to drive operational excellence, manage cash, inventory, floor and in-store merchandising, and deputise for HoMC when needed.

You will lead, coach and mentor the team to deliver exceptional customer service, schedule staffing efficiently, and ensure adherence to policies and compliance.

This role offers a dynamic environment with opportunities to influence customer journeys and contribute to our growth in a fast-evolving tech landscape.

Qualifications

• Experience in store management and deputising for senior store leadership.
• Strong leadership and coaching abilities to drive high-performance teams.
• Ability to optimize the customer journey and operational workflows.

Responsibilities

• Drive operational excellence by creating a conducive customer journey and ensuring speedy resolutions.
• Ensure seamless operations in cash, inventory, floor, and in-store merchandising management.
• Assist the HoMC in all aspects of store management and deputise in their absence.
• Lead, coach, and mentor the team to foster a great service and high-performance culture.
• Manage the in-store customer experience by understanding crowd patterns and executing smart staff scheduling.
• Enforce quality and compliance with all standard policies and procedures.

Skills

Team leadership

Store operations

Scheduling

Customer experience

Policy compliance

Job description

Maxis in Kuala Lumpur is seeking a capable Store Manager to drive operational excellence, manage cash, inventory, floor and in-store merchandising, and deputise for HoMC when needed.

You will lead, coach and mentor the team to deliver exceptional customer service, schedule staffing efficiently, and ensure adherence to policies and compliance.

This role offers a dynamic environment with opportunities to influence customer journeys and contribute to our growth in a fast-evolving tech landscape.