Retail Store Manager: Customer Experience & Operations

Maxis; Sepang; On-site; MYR 47,000 - 78,000; Full time

Job summary

Maxis is seeking an Executive at Maxis Centre to lead store operations and deliver exceptional customer experiences at the retail level. You will drive performance, motivate and coach staff, and ensure compliant, high-quality service in a dynamic environment.

The role emphasizes leadership, coaching, and hands-on management to create LIKE moments for customers and strengthen brand presence in Malaysia.

Qualifications

• Bachelor-level certificate/diploma/degree or equivalent required.
• Minimum 4 years in telecommunications or retail sectors, preferably with product demos.
• Tech-savvy and computer literate; proficient in Microsoft Word, Excel, PowerPoint.

Responsibilities

• Drive operational excellence to deliver an unmatched in-store customer experience.
• Manage store performance: customer journey, resolutions, compliance to policies.

Skills

Leadership

Communication

Teamwork

Sales mindset

Customer focus

Education

Diploma / Degree or equivalent

Tools

Microsoft Office

Job description

Maxis is seeking an Executive at Maxis Centre to lead store operations and deliver exceptional customer experiences at the retail level. You will drive performance, motivate and coach staff, and ensure compliant, high-quality service in a dynamic environment.

The role emphasizes leadership, coaching, and hands-on management to create LIKE moments for customers and strengthen brand presence in Malaysia.