Senior Retail Store Manager: Customer Experience Lead

Maxis Broadband Sdn Bhd; Sepang; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Education support

Loans

Dental

Phone Bill Allowance

Mobile Phone Subsidy

Job summary

Maxis Broadband Sdn Bhd is seeking a Retail Store Manager to lead our store operations in Malaysia. You will oversee customer journeys, drive sales, and ensure service excellence across daily activities and standards.

You will manage staff, schedule tasks based on customer flow, and coach the team to deliver a positive, high-performance customer experience while maintaining compliance with policies. Mandarin is a plus.

Qualifications

• Professional certificate or diploma or degree required.
• 4+ years in telecommunications or retail preferred.
• Tech savvy and proficient in Microsoft Office.
• Excellent communication and English language skills.
• Mandarin-speaking is an added advantage.
• Positive, collaborative, creative with leadership potential.

Responsibilities

• Drive operational excellence to deliver great customer experience.
• Manage in-store cash, inventory, floor and merchandising.
• Lead, motivate and coach staff to maintain high standards.
• Schedule staff based on customer flow and crowd patterns.
• Ensure compliance with policies and procedures.

Skills

Excellent communication

Interpersonal skills

People management

Self-starter / leadership

Education

Professional Certificate / Diploma / Degree or its equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Maxis Broadband Sdn Bhd is seeking a Retail Store Manager to lead our store operations in Malaysia. You will oversee customer journeys, drive sales, and ensure service excellence across daily activities and standards.

You will manage staff, schedule tasks based on customer flow, and coach the team to deliver a positive, high-performance customer experience while maintaining compliance with policies. Mandarin is a plus.