Retail Store Manager: Lead Service & Operations Excellence

Maxis Broadband Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Education support

Loans

Dental

Phone Bill Allowance

Mobile Phone Subsidy

Job summary

Maxis Broadband Sdn Bhd in Malaysia is seeking a Retail Store Manager to drive in-store operations and deliver exceptional customer experiences. You will manage cash, inventory, floor merchandising, and staffing to support a high-performance team in a busy retail environment.

Responsibilities include leading and coaching staff, scheduling to match crowd patterns, and ensuring adherence to policies and quality standards.

Qualifications

• Lead and manage store operations to achieve targets.
• Deliver excellent customer service and resolve issues promptly.
• Schedule staff efficiently to meet store needs and traffic patterns.

Responsibilities

• Drive operational excellence by creating a conducive customer journey and ensuring speedy resolutions.
• Ensure seamless operations in cash, inventory, floor, and in-store merchandising management.
• Assist the HoMC in all aspects of store management and deputise in their absence.
• Lead, coach, and mentor the team to foster a great service and high-performance culture.
• Manage the in-store customer experience by understanding crowd patterns and executing smart staff scheduling.
• Enforce quality and compliance with all standard policies and procedures.

Job description

Maxis Broadband Sdn Bhd in Malaysia is seeking a Retail Store Manager to drive in-store operations and deliver exceptional customer experiences. You will manage cash, inventory, floor merchandising, and staffing to support a high-performance team in a busy retail environment.

Responsibilities include leading and coaching staff, scheduling to match crowd patterns, and ensuring adherence to policies and quality standards.