Store Manager (Multiple Location)

Xiaomi Technology; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Xiaomi Technology is seeking an experienced Branch Manager to drive performance across our Kuala Lumpur retail locations. You will lead store teams, optimize operations, and meet sales targets while delivering an outstanding customer experience.

You will collaborate with store managers and retail partners, maintain deep product knowledge, coach staff, manage inventory, and execute events to boost engagement and loyalty across the network.

Qualifications

• Minimum 3 years of store management experience in mobile/consumer electronics.
• Bachelor’s degree or above.
• Fluent in English; Mandarin or Bahasa Malaysia a plus.

Responsibilities

• Lead store operations and sales performance across locations.
• Develop teams to deliver exceptional customer experiences.
• Coordinate product displays, inventory, and events.
• Partner with store managers to optimize processes and training.

Skills

Store management

Sales leadership

Customer service

English fluency

Education

Bachelor’s degree or above

Job description

Job Description

We are looking for an experienced Branch Manager to drive performance across our retail locations. This leadership role involves partnering with store managers and retail partners to enhance store operations, increase sales, and deliver an exceptional customer experience.

Customer Experience Excellence: Welcome customers warmly, understand their needs, and provide personalized solutions that exceed expectations.

Product Expertise: Maintain in-depth knowledge of Xiaomi hardware, software, and services. Act as the go-to product expert for both customers and team members.

Sales & Service Delivery: Actively listen to customer needs, recommend suitable products and services, achieve store sales targets, and provide technical support when required.

Team Collaboration: Work closely with team members to create a positive and seamless customer service experience.

Store Operations Management: Assist the Store Manager in overseeing daily operations, including sales analysis, product display, customer service, inventory management, and event execution.

Continuous Learning: Participate in company-organized training to stay updated on new products, sales techniques, and service concepts.

Job Requirements

Strong passion for retail, with a proactive learning attitude, ownership mindset, and team spirit.

Prior frontline retail experience preferred; familiarity with Xiaomi’s new retail model is an advantage.

Minimum 3 years of store management experience in the mobile phone or consumer electronics industry.

Bachelor’s degree or above, with fluent communication skills in English (Mandarin or Bahasa Malaysia proficiency is a plus).

Strong leadership, communication, and problem-solving skills, with ability to manage both sales and service delivery effectively.

Store Location

Lotus Ampang

The Curve

Plaza Low Yat