Assistant / Retail Operations Manager, Malaysia (Fashion Retail)

Calm Brand Solutions Sdn. Bhd.; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Calm Brand Solutions Sdn. Bhd. seeks an Assistant / Retail Operations Manager to oversee daily operations for multiple units in Malaysia, driving sales and maintaining high customer service.

You will manage teams, implement brand standards, and collaborate with cross-functional teams to execute retail initiatives. The role requires strong leadership, English and Chinese communication, and travel within Malaysia.

Qualifications

• Diploma or equivalent; bachelor's degree in business is a plus.
• 8+ years’ hands-on retail operations experience with 5+ years managing multiple stores.
• Fashion apparel and footwear experience is a plus.
• Excellent written and spoken English and Chinese to liaise with overseas counterparts.
• Strong retail operations, sales techniques and customer service standards.
• Excellent interpersonal, communication and presentation skills.
• Proficiency in POS and related retail software.
• Based in Kuala Lumpur with travel within Malaysia.

Responsibilities

• Set up and implement retail strategies to drive growth and develop a high-performing team.
• Ensure VM standards and brand guidelines at all locations are followed.
• Manage daily operations and monitor performance to boost sales and efficiency.
• Analyze market trends and competitor activity to identify growth opportunities.
• Collaborate with marketing, merchandising and VM to implement initiatives.
• Build relationships with landlords, suppliers and business partners.
• Lead the retail operations budget aligned with local goals.
• Drive continuous improvements in customer service standards.
• Stay updated on market trends and best practices to enhance business results.
• Ensure operations policies comply with local regulations.
• Recruit, train, and develop team members; foster accountability and excellence.
• Work with Senior Retail Operations Manager SEA on strategic plans.

Skills

English

Chinese

Interpersonal skills

Communication

Presentation skills

Leadership

Sales techniques

Education

Diploma or equivalent

Bachelor's degree in business

Tools

POS software

Retail software

Job description

Job Summary

The Assistant / Retail Operations Manager is responsible for overseeing the daily operations of multiple units or branches within a designated geographic area. This role involves ensuring consistent performance, driving sales, maintaining high levels of customer satisfaction, managing teams, and implementing strategies / company policies to ensure continuous improvements. The Assistant / Retail Operations Manager acts as a liaison between upper management and store or site-level staff.

Job Responsibilities

• Set up and implement retail strategies, drive business growth and develop a high performing Retail Operations team in achieving sales targets
• Ensure VM standards/ brand guidelines at all retail locations are implemented effectively
• Manage daily operations and monitor business performance to enhance sales, manpower efficiency, customer service quality standards and minimize costing while maintaining quality brand values
• Analyze market trends, customer preferences and competitor activities to identify opportunities for business growth
• Collaborate with cross-functional teams, including marketing, merchandising, VM to ensure seamless implementation of retail initiatives
• Develop and maintain strong relationships with key stakeholders, including landlords, suppliers and business partners
• Lead the retail operations budgets in accordance with localized goals
• Lead projects and new initiatives for continuous improvement in customer services standards
• Stay up-to-date with market trends, innovations or best practices, apply relevant knowledge proactively to drive business success
• Ensure retail operations policies/ procedures are in compliance with local legal regulations
• Recruit, train, and develop team members, fostering a culture of accountability and excellence
• Motivate and enhance team values, uplift team morale and provide coaching to team
• Work closely with Senior Retail Operations Manager SEA, to determine a strategic plan for continuous improvement in sales and productivity
• Other Ad-hoc assignments as and when required

Job Requirements

• Diploma or equivalent; bachelor's degree in business or related field is a plus
• Minimum 8 years’ hands-on experience in retail operations with 5 years in managing multiple stores
• Previous experiences in fashion apparel and footwear is a plus
• Excellent spoken and written English/Chinese to liaise with overseas counterparts
• Sound experiences in retail operations, sales techniques and quality customer services standards
• Excellent interpersonal, communications and presentation skills
• Proficiency in use of POS and other related retail software
• Flexible and resourceful at work
• Based in Kuala Lumpur, but need to travel within Malaysia as per business requirements