Xiaomi Store Manager

Xiaomi Technology; Johor Bahru; On-site; MYR 70,000 - 100,000; Full time

Job summary

Xiaomi Technology in Malaysia is seeking an experienced Branch Manager to drive performance across our retail locations in Johor Bahru. You will partner with store managers and retail partners to enhance operations, boost sales, and deliver an exceptional customer experience.

You will lead store operations, formulate sales plans, supervise product displays to VM standards, and coordinate with headquarters to implement company strategies. Location: City Square Mall, Johor Bahru.

Qualifications

• 3–5 years' experience in retail store operations or retail management.
• Solid understanding of retail KPIs, merchandising practices, and customer engagement.
• Strong team leadership and people management skills.
• Strategic thinker with a data-driven approach to retail performance.
• Excellent communication, negotiation, and relationship-building abilities.

Responsibilities

• Drive performance across multiple retail locations and meet sales targets.
• Collaborate with store managers and retailers on store operations and management.
• Formulate sales plans and lead retailer teams to achieve tasks from the company.
• Coordinate with platform and headquarters to implement company strategies.
• Supervise product turnover and ensure VM-compliant displays.
• Oversee customer service, handle complaints, and ensure satisfaction.
• Recruit and train store staff, ensuring adequate resources and motivation.

Skills

Retail leadership

KPIs & merchandising

Team leadership

Data-driven thinking

Negotiation

Job description

We are looking for an experienced Branch Manager to drive performance across our retail locations. This leadership role involves partnering with store managers and retail partners to enhance store operations, increase sales, and deliver an exceptional customer experience.

Store operation: Collaborate with the store manager of the retailer to complete all aspects of the store's operation and management work.

Sales management: Formulate the store's sales plan and sales strategies, and lead the retailer's team to complete the sales task indicators assigned by the company.

Operational coordination: Maintain good communication and collaboration with the platform and the headquarters, and cooperate with the implementation of various strategies of the company.

Product and display management: Supervise the turnover of products, coordinate with retailers to replenish stocks in time, and ensure that the product display meets the company's VM standards.

Customer service: Be responsible for supervising and managing the customer service of the store, handling customer complaints, and ensuring that customers receive a satisfactory service experience.

Team management: Coordinate with retailers to complete the recruitment and training of store employees, ensure sufficient human resources in the store, and maintain the work enthusiasm and service quality of employees.

Communication with retailers: Maintain good communication and collaboration with retailers to ensure the implementation of various strategies of the company.

3–5 years' experience in retail store operations or retail management.

Solid understanding of retail KPIs, merchandising practices, and customer engagement.

Strong team leadership and people management skills.

Strategic thinker with a data-driven approach to retail performance.

Excellent communication, negotiation, and relationship-building abilities.

Support customer service initiatives and resolve customer issues to maintain satisfaction.

Act as liaison between retail partners, corporate teams, and external platforms to drive cohesive execution of company strategies.

Work Location:

City Square Mall Johor Bahru

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