Retail Team Lead — Customer Experience & Coaching

Samsonite Group APAC & Middle East; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Job summary

Samsonite is seeking a store leadership professional in Kuala Lumpur to drive team performance and deliver exceptional customer service. The role requires leading by example, coaching staff, and achieving productivity standards in a fast-paced retail environment.

The ideal candidate has at least 1 year in retail or service and 1 year in leadership, with strong communication skills and proficiency in Microsoft Office. Flexible schedule including nights, weekends, and holidays is expected.

Qualifications

• 1 year experience in retail or service industry.
• 1 year experience in a position of leadership, management experience.
• Ability to communicate effectively with customers and staff, maneuver sales floor.
• Ability to meet moderate stockroom lifting requirements, and store climbing requirements.
• Experience working in a fast paced retail environment.
• Excellent client service and communication skills.

Responsibilities

• Take ownership, accountability for store and personal productivity.
• Contributes to setting goals and holds team accountable for productivity standards.
• Provides leadership through role modeling Service behaviors and approach standards.
• Ensures customer issues are resolved in the store, and partners with Store Manager as appropriate.
• Consistently ensures all daily tasks are completed without negatively impacting service.
• Resolve conflicts with team members in a timely and productive manner.
• Inspires team to meet and exceed performance standards.
• Utilizes all training initiatives to assist in developing the team and provide Coaching to other team members.
• Develop plans to address key business issues, utilizes plans to impact business and achieve desired results.

Skills

Leadership

Customer service

Communication

Coaching

Team development

Sales floor presence

Excel

Word

Outlook

Tools

Excel

Word

Outlook

Job description

Samsonite is seeking a store leadership professional in Kuala Lumpur to drive team performance and deliver exceptional customer service. The role requires leading by example, coaching staff, and achieving productivity standards in a fast-paced retail environment.

The ideal candidate has at least 1 year in retail or service and 1 year in leadership, with strong communication skills and proficiency in Microsoft Office. Flexible schedule including nights, weekends, and holidays is expected.