Sr. Manager, B2B Sales

Concentrix; Kuala Lumpur; On-site; MYR 66,960 - 111,600; Full time

Job summary

A global customer engagement services provider in Kuala Lumpur is seeking a Team Lead to drive sales performance and achieve business targets. The ideal candidate will lead a team, provide accurate sales forecasting, and analyze performance data to develop effective strategies. Responsibilities include monitoring team productivity, conducting performance reviews, and maintaining strong relationships with clients. Candidates should excel in communication and possess a strong understanding of market trends.

Responsibilities

• Lead the team to achieve specific business targets and meet performance targets.
• Provide accurate ongoing sales forecasting and maintain CRM data accuracy.
• Remove roadblocks and support team in resolving challenges.
• Monitor team productivity and conduct performance reviews.
• Analyze data to develop strategic sales plays and best practices.
• Stay updated on client services and market developments.
• Act as a point of escalation for clients and respond to issues.
• Maintain communication with Sales Director and clients.
• Coordinate team incentives and performance funds.
• Build business relationships to ensure customer expectations are met.

Job description

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
• Be a point of escalation for our clients and respond promptly to any issues
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• Work with client contact on reporting and forecasting
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
• Work with client contact on reporting and forecasting
• Coordinate team incentives and Sales Performance Incentive Funds
• Partner and build business relationships with all partners to ensure customer expectations are met