Associate Manager, B2B Sales Support

Concentrix; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Concentrix in Malaysia is seeking an Associate Manager, B2B Sales Support to supervise the daily activities of the Sales Support team and ensure client support meets SLAs. You will drive performance, manage workloads, and coordinate with clients and sales teams to align on KPIs while guiding execution and strategic objectives.

The role requires strong leadership and communication to foster a positive team environment and deliver consistent service quality across diverse clients and fast-paced

Qualifications

Responsibilities

• Supervise day-to-day activities of a Sales Support team to ensure client support and SLAs
• Monitor performance metrics and staff matters to support development and engagement
• Conduct regular performance reviews with team members and ensure adherence to the performance management process
• Identify and develop succession plans for potential leaders within the team to maintain a strong talent pipeline
• Facilitate management meetings and team huddles to keep the team informed about business updates and motivate team members
• Lead internal operational reviews and alignment meetings with clients and sales counterparts to achieve desired business outcomes
• Collaborate with cross-functional teams to optimize processes and systems that enhance the customer experience for assigned clients
• Maintain clear and timely communication with sales support teams and clients to meet customer expectations and resolve escalations

Job description

Overview

The Associate Manager, B2B Sales Support is responsible for supervising the daily activities of the Sales Support team to ensure effective client support and adherence to Service Level Agreements (SLAs). This position manages team performance, conducts workload analysis, and engages with clients/sales teams to align on Key Performance Indicators (KPIs) while driving execution and delivering on strategic objectives. Through effective leadership and communication, he/she/they facilitate a positive team environment to meet client needs in a dynamic and diverse setting.

Responsibilities

• Supervise day-to-day activities of a team of Sales Support to ensure effective client support and adherence to Service Level Agreements (SLAs)
• Monitor and review performance metrics and staff-related matters to support team development and engagement
• Conduct regular performance reviews with team members and ensure adherence to the performance management process
• Identify and develop succession plans for potential leaders within the team to maintain a strong talent pipeline
• Facilitate management meetings and team huddles to keep the team informed about business updates and motivate team members
• Lead internal operational reviews and alignment meetings with clients and sales counterparts to achieve desired business outcomes
• Collaborate with cross-functional teams to optimize processes and systems that enhance the customer experience for assigned clients
• Maintain clear and timely communication with sales support teams and clients to meet customer expectations and resolve escalations