Associates Sales Manager

Concentrix; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Concentrix in Kuala Lumpur is seeking a Sales Team Lead to drive performance, coach staff, and ensure top-tier customer satisfaction across weekly, monthly, and quarterly targets.

You will forecast sales, keep CRM data up-to-date, remove blockers, analyze trends, and build strategic plays with client teams. The role requires strong leadership and a track record of revenue growth.

Qualifications

• 3+ years proven work experience in a sales role.
• Experience in operations and strategy building.
• Excellent Coaching history.
• A record of developing and retaining great employees.
• Experience maximizing revenue through best practices.
• Experience working with Salesforce.com or similar CRM.
• Experience finding solutions as a manager.

Responsibilities

• Lead the team to achieve business targets weekly, monthly and quarterly with high customer satisfaction.
• Provide ongoing sales forecasting and ensure CRM data accuracy.
• Remove roadblocks and help the team resolve challenges to support sales opportunities.
• Monitor call time and productivity; conduct weekly performance reviews and coaching.
• Analyze data and trends to develop strategic sales plays and best practices.
• Stay current on client services and market trends to inform the team.
• Be escalation point for clients and respond promptly.
• Maintain communication with Sales Director and clients to foster relationships.
• Collaborate with client contact on reporting and forecasting.
• Ensure team understands operating and sales targets and CPTs.
• Coordinate team incentives and Sales Performance Incentive Funds.
• Partner with partners to meet customer expectations.

Skills

Sales leadership

Coaching

CRM proficiency

Forecasting

Data analysis

Team management

Tools

Salesforce

Job description

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction


• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date


• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities


• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members


• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories


• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market


• Be a point of escalation for our clients and respond promptly to any issues


• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed


• Work with client contact on reporting and forecasting


• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)


• Work with client contact on reporting and forecasting


• Coordinate team incentives and Sales Performance Incentive Funds


• Partner and build business relationships with all partners to ensure customer expectations are met

Requirements

• 3+ years proven work experience in a sales role


• A passion for customer experience and driving team results


• Experience in operations and strategy building


• Excellent Coaching history


• A record of developing and retaining great employees


• Experience maximizing revenue through best practices


• Experience working with Salesforce.com or similar CRM


• Experience finding solutions as a manager