Sales Team Lead: Growth & Coaching for Peak Performance

RHB Banking Group; Selangor; On-site; MYR 60,000 - 100,000; Full time

Job summary

RHB Banking Group is seeking a candidate in Selangor, Malaysia, responsible for managing a team to acquire and cross-sell products while achieving assigned targets. The role involves resolving operational issues, developing high performance within the organization, and ensuring team members meet sales targets.

This includes conducting sales meetings, providing coaching, and ensuring timely customer service and complaint resolution. A solid financial target and motivation are key aspects of this position.

Responsibilities

• Manage a team to achieve sales targets and product acquisition.
• Resolve operational issues and monitor service standards.
• Develop a high performance organization for sales.
• Achieve monthly targets of RM245K for PF & RM650K for PF-i.
• Conduct sales meetings to review performance and discuss KPIs.
• Coaching and guidance to enhance sales performance.
• Monitor results via sales review meetings.
• Participate in Performance Improvement Process for team members.
• Manage and motivate team to ensure high performance.
• Acknowledge unreachable customers within 24 hours.
• Ensure fulfillment of customer complaints in timely manner.

Job description

• Principally responsible for managing a team to acquire PF and PF-I, and cross sell products and to achieve the assigned team targets.
• Resolve day to day operational issues and monitoring service standard.
• Developing a high performance organization.
• To achieve monthly SOP of RM245K for PF & RM650K for PF-i as per allocated headcount
• Working with team members to ensure sales target are achieved.
• Conduct sales meeting with team members to review individual / team performance, sales activities & KPIs and to discuss other matters related to sales.
• Ensure team members achieve a high standard of motivation and performance through: -
• Coaching and guiding sales staff to deliver maximum sales volume.
• Monitoring and communicating results achievement via sales review meeting.
• Review Performance Improvement Process (PIP) and update/feedback on career counselling and review competency profiling to identify skill gaps and training needs.
• To manage & motivate team members.
• Send a SMS, email or a letter of acknowledgement within TAT 24 hours if customer is unreachable via telephone.
• Ensure the fulfillment and closure of all complaints received, are updated with Receiving Touch point within the TAT.