Sr Enterprise Sales Manager-CX

Datasleek; Kuala Lumpur; Presencial; MYR 240 000 - 360 000; Tempo integral

Resumo da oferta

DataSleek is seeking a hands‑on Enterprise Sales leader based in Malaysia to drive the complete sales cycle for contact center, enterprise CX, AI agent and systems integration solutions. You will own prospecting, discovery, solution development, negotiations and contract closure, with a focus on delivering clear business outcomes.

Initially targeting the Malaysian market with expansion to Philippines and Singapore, you will map accounts, build pipelines through outbound outreach, partnerships,

Qualificações

• 5–15 years of B2B enterprise sales experience in IT services, cloud consulting, software or customer experience solutions.
• Proven track record selling contact center applications, enterprise CX solutions or conversational AI systems integration services
• Ability to identify and sell enterprise use cases for AI agents, conversational AI and workflow automation
• Demonstrated success generating pipeline independently, opening enterprise accounts and achieving sales targets
• Experience managing opportunities involving multiple stakeholders, structured procurement, commercial negotiations and contract closure

Responsabilidades

• Identify, map and prioritise target accounts in Malaysia, building a foundation for expansion into the Philippines and Singapore
• Build qualified opportunities through outbound prospecting, networking, referrals, industry events, partner engagement and direct customer outreach
• Manage opportunities from initial engagement and qualification through discovery, proposals, negotiation and signed contracts, taking ownership of agreed revenue targets
• Position cloud contact centers, omnichannel engagement, CRM integrations, customer service analytics and related professional services
• Develop and close opportunities for AI voice agents, chat agents, agent‑assist solutions and AI‑powered workflow automation across customer service, sales and support
• Understand customer workflows, operational challenges and business priorities, building business cases around service quality, productivity, revenue growth and operating efficiency
• Build relationships with CXOs, CIOs, Heads of Customer Experience, Customer Care leaders, IT teams and procurement stakeholders
• Collaborate with pre‑sales and delivery teams to shape solutions, coordinate demonstrations and define pilot success criteria
• Lead RFP and tender responses, coordinating technical submissions, scope, pricing, commercial proposals and negotiations
• Maintain accurate CRM records, forecasts and opportunity plans, and ensure a clear transition from sales to implementation

Conhecimentos

Enterprise sales

B2B sales

Forecasting

Stakeholder management

Discovery

Negotiation

Proposal writing

Contract closing

CX solutions

AI integration

Relationship building

Descrição da oferta de emprego

This role is based in Malaysia, with an initial focus on the Malaysian enterprise market. As the regional business grows, you will also be responsible for covering the Philippines and Singapore, including pipeline development, new customer acquisition and strategic account growth. You will own the complete sales cycle—from prospecting and discovery to solution development, commercial negotiation and contract closure. This is a hands‑on role for someone who can independently generate opportunities and sell contact center, enterprise CX, AI agent and systems integration solutions around clear business outcomes.

Key responsibilities

• Identify, map and prioritise target accounts in Malaysia, building a foundation for expansion into the Philippines and Singapore
• Build qualified opportunities through outbound prospecting, networking, referrals, industry events, partner engagement and direct customer outreach
• Manage opportunities from initial engagement and qualification through discovery, proposals, negotiation and signed contracts, taking ownership of agreed revenue targets
• Position cloud contact centers, omnichannel engagement, CRM integrations, customer service analytics and related professional services
• Develop and close opportunities for AI voice agents, chat agents, agent‑assist solutions and AI‑powered workflow automation across customer service, sales and support
• Understand customer workflows, operational challenges and business priorities, building business cases around service quality, productivity, revenue growth and operating efficiency
• Build relationships with CXOs, CIOs, Heads of Customer Experience, Customer Care leaders, IT teams and procurement stakeholders
• Collaborate with pre‑sales and delivery teams to shape solutions, coordinate demonstrations and define pilot success criteria
• Lead RFP and tender responses, coordinating technical submissions, scope, pricing, commercial proposals and negotiations
• Maintain accurate CRM records, forecasts and opportunity plans, and ensure a clear transition from sales to implementation

About you

• 5–15 years of relevant B2B enterprise sales experience in IT services, cloud consulting, software or customer experience solutions
• Proven track record selling contact center applications, enterprise CX solutions or conversational AI systems integration services
• Ability to identify and sell enterprise use cases for AI agents, conversational AI and workflow automation, explaining their operational value and commercial return
• Demonstrated success generating pipeline independently, opening enterprise accounts and achieving sales targets
• Experience managing opportunities involving multiple stakeholders, structured procurement, commercial negotiations and contract closure
• Practical understanding of customer engagement workflows, agent productivity, quality management, reporting and service operations
• Ability to sell solutions combining technology platforms, CRM and business-system integrations, implementation and ongoing services
• Enterprise sales experience in Malaysia or the Philippines, with the ability to build relationships in Malaysia and subsequently cover the Philippines and Singapore
• Fluency in Bahasa Malaysia and English
• Strong discovery, executive presentation, proposal‑writing and contract negotiation skills

About us

DataSleek is an AWS Advanced Tier Services Partner, holding the Amazon Connect Service Delivery designation and the AWS AI Services Competency. We help enterprises transform customer engagement through cloud contact centers, AI agents, conversational AI, data engineering and systems integration. We combine consulting, technology implementation and ongoing services to improve customer experiences and operational efficiency.