Sales Director

Concentrix; Kuala Lumpur; In loco; MYR 350.000 - 700.000; Tempo pieno

Descrizione del lavoro

Concentrix seeks a senior commercial leader to drive enterprise growth across Southeast Asia through consultative sales, strategic account management, and AI-led customer transformation initiatives. Partnering with C-suite stakeholders, you will design and position outcome-based solutions spanning CX, AI, data analytics, cloud, and managed services.

You will lead complex sales cycles, build executive relationships, develop strategic account plans, and champion AI-powered customer experience

Descrizione del lavoro

A senior commercial leader responsible for driving enterprise growth through consultative sales, strategic account management, and AI-led customer transformation initiatives across Southeast Asia.

This role partners with C-suite business and technology stakeholders to design, position, and deliver outcome-based solutions that combine Customer Experience (CX), Artificial Intelligence (AI), Data & Analytics, Cloud, Enterprise Platforms, and Managed Services to create measurable business value.

Core Mission

Accelerate customer growth and digital transformation by helping enterprises leverage AI, data, automation, and integrated technology ecosystems to improve customer experience, operational efficiency, revenue performance, and business outcomes.

Key Responsibilities

• Drive revenue growth, bookings, profitability, and portfolio expansion across strategic enterprise accounts.
• Lead consultative sales engagements focused on AI & Data Services, Advanced Analytics, CX Transformation, Platform Integration, AI Orchestration, Enterprise Architecture, and Managed Services.
• Develop and execute strategic account plans that balance new logo acquisition with expansion within existing customers.
• Build trusted advisor relationships with C-suite executives, business leaders, and technology decision-makers.
• Identify customer challenges, transformation priorities, and growth opportunities, translating them into business-led solution strategies.
• Lead complex sales cycles including executive workshops, business case development, RFPs, RFIs, commercial negotiations, and contract management.
• Champion AI-driven customer experience transformation initiatives that integrate analytics, automation, customer insights, and digital platforms.
• Partner with consulting, architecture, engineering, delivery, and partner ecosystems to develop differentiated solutions.
• Drive executive governance, customer success reviews, and long-term transformation roadmaps.
• Ensure customer satisfaction, retention, profitability, and sustainable growth across the assigned portfolio.

Ideal Candidate Profile

Business Leadership

• Proven track record managing large enterprise portfolios and delivering consistent revenue and margin growth.
• Strong understanding of business strategy, digital transformation, and industry trends across Southeast Asia.
• Demonstrated ability to lead high-value strategic sales opportunities and executive stakeholder engagement.
• Deep understanding of Generative AI, AI Agents, AI Orchestration, Machine Learning, and Automation platforms.
• Strong knowledge of Data & Analytics, Customer Data Platforms, Data Modernization, and Enterprise Architecture.
• Experience with cloud ecosystems, enterprise applications, digital platforms, and technology integration services.
• Ability to connect technology investments to measurable business outcomes and customer value.

Customer Experience Transformation

• Expertise in CX strategy, customer journey transformation, omnichannel engagement, personalization, and customer insights.
• Ability to position AI-enabled customer experience solutions that improve acquisition, retention, loyalty, and operational performance.
• Experience delivering transformation programs across consulting, implementation, integration, and managed services environments.

Executive Presence

• Strong ability to engage CEOs, CIOs, CTOs, CDOs, CMOs, COOs, and business unit leaders.
• Excellent communication, storytelling, presentation, and negotiation skills.
• Ability to influence complex stakeholder groups and lead strategic decision-making conversations.

Key Success Measures

• Revenue and bookings growth.
• Portfolio expansion and customer retention.
• AI and CX transformation program wins.
• Customer satisfaction and executive relationship strength.
• Forecast accuracy and pipeline health.

Customer Experience Strategy

• Financial Acumen

Differentiators for Southeast Asia

The successful CX Technology & AI Consultative Seller combines deep customer experience expertise with strong AI and data transformation capabilities, enabling enterprises across Southeast Asia to modernize customer engagement, accelerate digital innovation, and achieve measurable business outcomes through technology-enabled transformation.