Sr. Associate, Master Data Management (Korean Speaker)

Alcon; Selangor; On-site; MYR 56,000 - 100,000; Full time

Job summary

Alcon is seeking a Sr. Associate I, Master Data Management (Korean speaker) to join the Human Resources team in Malaysia.

You will be the first point of contact for associates and managers globally, guiding HR topics and escalating issues as needed. You will resolve tickets in Workday and ServiceNow, maintain confidentiality, and support HR lifecycle changes while contributing to continuous process improvements across regions.

Qualifications

• Experience handling HR tickets and inquiries.
• Maintaining confidentiality and compliance in HR processes.
• Ability to collaborate across regional and global teams.

Responsibilities

• Resolve day-to-day HR tickets globally via Workday and ServiceNow.
• Serve as first point of contact for HR questions; escalate issues as needed.
• Process HR lifecycle changes with confidentiality and compliance.
• Identify process gaps and propose solutions to improve efficiency.
• Collaborate with stakeholders and teams on HR projects.

Skills

Korean language

HR knowledge

Tools

Workday

ServiceNow

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?

This role is part of Alcon's Human Resources function, a team that collaborates across the business to shape company culture, manage talent, align associates to our purpose, and support associate development to help our people and the world see brilliantly.

The Sr. Associate I, Master Data Management (Korean speaker) is primarily responsible for serving as the first point of contact for Alcon associates and managers globally, providing guidance on HR topics and escalating issues as needed. Specific responsibilities include:

• Resolving day-to-day tickets globally through Workday and Service Now, ensuring timely updates and system accuracy.
• Acting as the first point of contact for HR-related questions and guidance.
• Processing HR lifecycle changes while maintaining confidentiality and compliance.
• Committing to continuous improvement by identifying process gaps and proposing solutions.
• Solving problems using root cause analysis.
• Prioritizing tasks and managing competing priorities effectively.
• Organizing, monitoring, and enhancing relationships with stakeholders.
• Handling client requests within agreed Service Level Agreements.
• Engaging and contributing to team, regional, and global projects.
• Collaborating effectively within and across teams, sharing knowledge and support.