HR Master Data Specialist I — Korean Speaker

Alcon MX; Malaysia; On-site; MYR 72,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation package

Job summary

Alcon is seeking a Sr. Associate I, Master Data Management (Professional Path) to be the first point of contact for associates and managers worldwide, guiding on HR topics and escalating issues as needed.

Based in Malaysia, you will handle tickets, HR lifecycle changes, onboarding, and data updates in a fast-paced global environment. You will collaborate across teams, contribute to SOPs and documentation, and help drive continuous improvement while maintaining confidentiality and adherence to

Qualifications

• Understanding of HR operations, preferably in an HR Shared Services function.
• Experience using HR systems and ticketing tools such as SAP, Workday and ServiceNow.
• Strong administrative ability and ability to manage a complex workload.
• Ability to adapt to changing priorities and tight deadlines.
• Self-starter with proactive and inquisitive nature.
• Problem solving, planning, multitasking, and prioritizing skills.
• Process-oriented with continuous improvement mindset.
• Excellent communication and customer service orientation.
• Basic Microsoft Office skills (Excel, Word, PowerPoint).
• Proficiency in Korean and English to support South Korea & Philippines.

Responsibilities

• Resolve day-to-day tickets via Service Now and Workday transactions, ensuring timely updates and system accuracy.
• Handle client requests with politeness and detailed responses.
• Process HR lifecycle changes: employment verifications, personnel file administration, new hire processes, onboarding, referrals and other processes, while following global and local processes and compliance guidelines and maintaining confidentiality of employee data and compliance.
• Share ideas for continuous improvement and seek guidance on forming solutions.
• Familiarize yourself with Root Cause analysis with support and guidance.
• Support the creation and consistent update of clear documentation, including SOPs, policies, and guidelines.
• Committing to continuous improvement by identifying process gaps and proposing solutions.
• Solving problems using root cause analysis.
• Prioritizing tasks and managing competing priorities effectively.
• Organizing, monitoring, and enhancing relationships with stakeholders.
• Handling client requests within agreed Service Level Agreements.
• Engaging and contributing to team, regional, and global projects.
• Build relationships and collaborate effectively within and across teams, supporting and respecting each other.
• Collaborating effectively within and across teams, sharing knowledge and support.

Skills

HR operations knowledge

Strong administrative ability

Communication skills

Customer service orientation

Proactive / self-starter

Tools

SAP

Workday

ServiceNow

Job description

Alcon is seeking a Sr. Associate I, Master Data Management (Professional Path) to be the first point of contact for associates and managers worldwide, guiding on HR topics and escalating issues as needed.

Based in Malaysia, you will handle tickets, HR lifecycle changes, onboarding, and data updates in a fast-paced global environment. You will collaborate across teams, contribute to SOPs and documentation, and help drive continuous improvement while maintaining confidentiality and adherence to