Associate, Customer & Pricing Master Data

Alcon; Selangor; On-site; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Continuous learning opportunities

Job summary

Alcon in Malaysia seeks an Associate for Customer & Pricing Master Data to manage and maintain master data across systems, ensuring accurate pricing, contact, and regulatory data. You will classify customers, monitor data quality, and collaborate with IT, finance and sales teams.

The role requires fluency in Chinese and English, experience with SAP/ERP master data modules, and strong Excel/data analysis skills. Join a leading global medical device company and contribute to data-driven decisions.

Qualifications

• Fluent in both spoken and written Chinese and English.
• Experience with master data management systems in the medical device industry is preferred.

Responsibilities

• Configure and maintain customer master data in systems (SFDC, SAP, etc.), updating contact details and regulatory data.
• Classify customers by purchasing behavior and market segment.
• Set up and update pricing master data, including discounts and volume pricing.
• Keep price lists up-to-date with market and regulatory changes.
• Clean master data to remove duplicates and fix errors.
• Cross-reference data from multiple sources and enforce governance policies.
• Support Chinese sales teams with master data guidance and data inquiries.
• Coordinate with IT, finance, and supply chain to optimize data systems.
• Analyze master data trends and generate status reports.

Skills

Bilingual Chinese-English

Data entry

Data cleaning

Data analysis

Attention to detail

Communication

Tools

SAP

Excel

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Associate, Customer & Pricing Master Data

At Alcon, we are inspired by the meaningful work we do to help people see brilliantly. As the global leader in eye care, we boldly innovate, champion progress, and act with speed. We recognize and celebrate the contributions of our people, offering career opportunities that empower growth and fulfillment. Together, we go above and beyond to make a lasting impact on the lives of our patients and customers. We cultivate an inclusive culture and invite diverse, talented individuals to join us in shaping the future of eye care.

Key responsibilities

Configure and maintain comprehensive customer master data in specific systems (SFDC, SAP, etc), including accurately inputting and updating contact details, account information, and customer-specific regulatory compliance data relevant to medical devices

Classify customers based on their purchasing behavior, market segment (such as hospitals, clinics, or research institutions), and strategic importance

Set up and continuously update pricing master data based on approvals, implementing and managing discounts, promotional pricing, and volume-based pricing structures

Ensure all price lists are up-to-date in line with market and regulatory changes

Regularly review and clean master data to eliminate duplicates, correct errors, and enhance data quality

Cross-reference data from multiple sources, validate against industry standards and internal guidelines, and enforce data governance policies

Serve as the main data-related contact for Chinese sales teams, providing timely data support and guidance on using and interpreting master data

Communicate directly with internal or external customers to gather accurate master data, verify contact details, and resolve data-related inquiries promptly

Collaborate closely with IT, finance, and supply chain teams to optimize master data systems and align customer and pricing data with business operations

Analyze master data trends to identify improvement areas, examine customer purchasing patterns, and generate regular reports on master data status

About you

Fluent in both spoken and written Chinese and English

Proficient in using master data management systems, preferably those tailored to the medical device industry

Experience with SAP or other ERP systems' master data modules, especially with industry-specific functionality

Strong skills in data entry, data cleaning, and data analysis tools like Excel

At least 3-5 years of experience in master data management, preferably in the medical device industry

Deep understanding of the industry's data requirements, regulatory environment, and market dynamics

Solid understanding of customer and pricing data management principles and best practices

Knowledge of medical device product cataloging, classification, and pricing models

High attention to detail and strong commitment to data accuracy

Excellent communication and interpersonal skills to work effectively with internal and external partners across different cultures and departments

Opportunity to work with a leading global medical device company

Collaborate with a diverse and talented team in a supportive work environment

Competitive compensation package and comprehensive benefits

Continuous learning and development opportunities