Sr. Associate, Master Data Management (Korean Speaker)

Alcon Laboratories Malaysia Sdn Bhd; Selangor; On-site; MYR 67,000 - 100,000; Full time

Job summary

Alcon Laboratories Malaysia Sdn Bhd is seeking a Sr. Associate I, Master Data Management (Korean speaker) to be the first point of contact for HR topics across the globe, guiding associates and managers.

You will resolve tickets in Workday and Service Now, handle HR lifecycle changes with confidentiality, drive process improvements, perform root-cause analysis, prioritize tasks, and collaborate on regional and global projects.

Responsibilities

• Resolving day-to-day tickets globally through Workday and Service Now, ensuring timely updates and system accuracy.
• Acting as the first point of contact for HR-related questions and guidance.
• Processing HR lifecycle changes while maintaining confidentiality and compliance.
• Committing to continuous improvement by identifying process gaps and proposing solutions.
• Solving problems using root cause analysis.
• Prioritizing tasks and managing competing priorities effectively.
• Organizing, monitoring, and enhancing relationships with stakeholders.
• Handling client requests within agreed Service Level Agreements.
• Engaging and contributing to team, regional, and global projects.
• Collaborating effectively within and across teams, sharing knowledge and support.

Job description

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?

This role is part of Alcon's Human Resources function, a team that collaborates across the business to shape company culture, manage talent, align associates to our purpose, and support associate development to help our people and the world see brilliantly.

The Sr. Associate I, Master Data Management (Korean speaker) is primarily responsible for serving as the first point of contact for Alcon associates and managers globally, providing guidance on HR topics and escalating issues as needed. Specific responsibilities include:

• Resolving day-to-day tickets globally through Workday and Service Now, ensuring timely updates and system accuracy.
• Acting as the first point of contact for HR-related questions and guidance.
• Processing HR lifecycle changes while maintaining confidentiality and compliance.
• Committing to continuous improvement by identifying process gaps and proposing solutions.
• Solving problems using root cause analysis.
• Prioritizing tasks and managing competing priorities effectively.
• Organizing, monitoring, and enhancing relationships with stakeholders.
• Handling client requests within agreed Service Level Agreements.
• Engaging and contributing to team, regional, and global projects.
• Collaborating effectively within and across teams, sharing knowledge and support.