Korean-Speaking HR Ops Associate (Workday/ServiceNow)

Alcon; Malaysia; On-site; MYR 67,000 - 100,000; Full time

Job summary

Alcon in Malaysia is seeking a Sr. Associate I in Master Data Management (Professional Path) to be the first point of contact for associates globally, guiding on HR topics and escalating issues as needed.

You will handle HR tickets via Service Now and Workday, process lifecycle changes, maintain confidentiality, and contribute to documentation and process improvements. Collaboration across teams and regional/global projects is essential.

Qualifications

• Understanding of HR operations, preferably in an HR Shared Services function.
• Experience in using HR systems and ticketing tools (SAP, Workday, ServiceNow).
• Strong administrative ability handling a complex and varied workload.
• Ability to adapt to changing priorities and tight deadlines.
• Self-starter with proactive and inquisitive nature.
• Strong problem solving, planning, multi-tasking, and prioritization skills.
• Process orientation with focus on continuous improvement.
• Excellent communication and customer service orientation.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
• Proficient in Korean and English to support Korea & Philippines markets.

Responsibilities

• Resolve day-to-day tickets via Service Now and Workday transactions, ensuring timely updates and accuracy.
• Handle client requests with polite and detailed responses.
• Process HR lifecycle changes: verifications, file administration, onboarding, and data changes while maintaining confidentiality.
• Share ideas for continuous improvement and seek guidance on solutions.
• Engage in root cause analysis with support guidance.
• Assist in creating and updating SOPs, policies, and guidelines.
• Prioritize tasks and manage competing priorities effectively.
• Cultivate relationships with stakeholders across teams and regions.
• Support and participate in team, regional, and global projects.

Skills

HR operations

Ticketing systems

Administrative skills

Prioritization

Communication

MS Office

Korean/English proficiency

Tools

SAP

Workday

ServiceNow

Job description

Alcon in Malaysia is seeking a Sr. Associate I in Master Data Management (Professional Path) to be the first point of contact for associates globally, guiding on HR topics and escalating issues as needed.

You will handle HR tickets via Service Now and Workday, process lifecycle changes, maintain confidentiality, and contribute to documentation and process improvements. Collaboration across teams and regional/global projects is essential.