[SPX] - SOC Admin (Perak)

Shopee Mobile Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 33,000 - 61,000; Full time

Job summary

Shopee Mobile Malaysia Sdn Bhd is seeking an Operations role focused on logistics and KPI tracking, located at Ipoh, Perak. The successful candidate will manage daily trackers, monitor performance against benchmarks, and prepare comprehensive reports for SPX Express.

Collaboration across teams and proactive stakeholder communication are essential to drive improvements. Requirements include a Diploma or Degree in related field and at least 1 year in logistics operations.

Qualifications

• Diploma or Degree in the related fields.
• Minimum 1 year of experience in logistics operations preferred.
• Able to work independently in a dynamic and diverse environment.
• Proactively provide feedback and updates to relevant stakeholders.
• Rotational shift schedule; 45 hours weekly; overtime if required.

Responsibilities

• Update daily trackers for mid-mile operational functions in SPX Express.
• Monitor, track, and review daily activities and utilization levels against benchmarks.
• Provide performance updates to stakeholders based on tracker data.
• Prepare daily, weekly, and monthly summary reports for all operational functions in SPX Express.
• Coordinate operational performance results with the respective functional PIC.
• Collaborate across multiple teams to drive process and system improvements.
• Maintain accurate and updated records for all operational trackers.
• Oversee performance levels and alert relevant stakeholders when targets are not met.
• Perform ad-hoc tasks as requested by the department head or reporting line.
• Manage agency employees’ attendance and reconciliation.
• Handle all agency-related matters.

Skills

Logistics operations

Data tracking

Stakeholder updates

Cross-functional collaboration

Record maintenance

Education

Diploma or degree in related field

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Update daily trackers for mid-mile operational functions in SPX Express
• Monitor, track, and review daily activities and utilization levels against targeted benchmarks
• Provide performance updates to stakeholders based on tracker data or as required
• Prepare daily, weekly, and monthly summary reports for all operational functions in SPX Express
• Coordinate operational performance results with the respective functional PIC
• Collaborate across multiple teams to drive process and system improvements
• Maintain accurate and updated records for all operational trackers
• Oversee performance levels and alert relevant stakeholders when targets are not met
• Perform ad-hoc tasks as requested by the department head or reporting line
• Manage agency employees’ attendance and reconciliation
• Handle all agency-related matters

Requirements:

• Working Location: Lot 1 Persiaran Tasek, Kawasan Perindustrian Tasek, 31400 Ipoh, Perak
• Working Pattern: 45 working hours weekly, Rotational shift schedule, Overtime if required
• Diploma or Degree in the related fields.
• Minimum of 1 year’s experience in logistics operations is preferred
• Must be able to proactively provide feedback and updates to relevant stakeholders
• Able to work independently in a dynamic and diverse environment

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.

The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.

The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

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