[SPX] - SOC Supervisor (Perak)

Shopee Mobile Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 3,000 - 5,200; Full time

Job summary

Shopee Mobile Malaysia Sdn Bhd is seeking a Warehouse Operations Coordinator to oversee daily Sorting Centre activities at our Ipoh site. You will manage receiving, sorting and outbound processes, coordinate staffing and workflows, and monitor KPIs to ensure timely performance.

Collaboration across departments is essential to meet SLAs and drive continuous improvement. The role requires leadership, experience in warehouse operations, and familiarity with Warehouse Management Systems (WMS).

Qualifications

• Strong leadership to promote collaboration across departments and stakeholders.
• Scheduling, staffing, workflow management and monitoring of KPIs.
• Willingness to engage in daily data reporting and process improvements.

Responsibilities

• Responsible for daily Sorting Centre operations: receiving, sorting, outbound activities.
• Involved in scheduling, staffing, workflow management, and monitoring key metrics.
• Coordinate with manpower provider and internal teams to meet SLAs.
• Ensure operations meet SLAs through management and coaching as needed.
• Provide daily data reports and identify process improvements to reduce bottlenecks.

Skills

Leadership

Scheduling

Data reporting

Problem-solving

Coaching/training

Cross-functional coordination

Education

SPM or Diploma

Tools

Warehouse Management Systems (WMS)

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Responsible for daily Sorting Centre operations, including physical processes, mainly receiving, sorting, and outbound activities
• Involved in scheduling, staffing, workflow management, and monitoring of key performance metrics
• Manage multiple stakeholders by coordinating with the manpower provider, and internal operations teams
• Ensure operations meet targeted Service Level Agreements (SLAs) through general management, while demonstrating problem-solving and employee coaching/training skills where necessary
• Provide daily data reports and identify potential improvements to existing processes to reduce bottlenecks and enhance team efficiency

Requirements:

• Working Location: Lot 1 Persiaran Tasek, Kawasan Perindustrian Tasek, 31400 Ipoh, Perak
• Working pattern: 45 working hours weekly, Rotational shift schedule, Overtime if required
• SPM or Diploma in the related fields.
• Prior experience in warehouse operations is preferred
• Strong leadership skills with the ability to promote collaboration and teamwork across departments and stakeholders
• Familiarity with Warehouse Management Systems (WMS) is encouraged

Unlock job insights

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Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.

The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.

The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.