SPX Express - Intern - Buyer Self Collect Operations

SPX Express; Kuala Lumpur; On-site; MYR 27,900 - 46,872; Full time

Job summary

SPX Express in Kuala Lumpur is seeking a detail-oriented Operations Associate to manage partner relationships and oversee onboarding and service quality.

You will monitor partner performance, coordinate with internal stakeholders, and support the incubation of new partners to ensure smooth operations.

Qualifications

• Fresh graduates are welcome to apply.
• Strong attention to detail and ability to review documents carefully.
• Organised and able to manage multiple administrative tasks.
• Basic proficiency in Microsoft Excel or Google Sheets.
• Good communication skills to coordinate with internal stakeholders.

Responsibilities

• Serve as the primary point of contact for managed SPX service points and foster strong partner relationships.
• Provide one month of incubation support to new partners and ensure they are well-versed in processes and standards.
• Monitor partner performance metrics and provide insights to improve operations and prevent losses.

Skills

Attention to detail

Organised

Communication skills

Excel/Google Sheets

Education

Fresh graduates welcome

Job description

About The Team

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description

Key Responsibilities

• Account Management

  Serve as the primary point of contact for managed SPX service points. Foster strong relationships with partners to maintain high service levels. Address operational inquiries, concerns, and escalations from partners.

• Partner Onboarding and Support

  Provide one month of incubation support to new partners. Ensure new partners are well‑equipped and knowledgeable about processes and standards.

• Performance Monitoring and Improvement

  Monitor key performance metrics of partners and provide insights or recommendations for improvement. Closely track stuck parcels to prevent losses and ensure a positive user experience.

Requirements

• Fresh graduates are welcome to apply.
• Strong attention to detail and ability to review documents carefully.
• Organised and able to manage multiple administrative tasks.
• Basic proficiency in Microsoft Excel or Google Sheets.
• Good communication skills to coordinate with internal stakeholders.